Operation Manager

Job Description:

We are looking for an experienced Operations Manager who can manage business operations, department coordination, vendor management, process implementation, internal reporting, office administration, and cross-functional execution.

The candidate will work closely with the CEO and department heads to ensure smooth daily operations, timely execution of tasks, proper follow-ups, performance tracking, vendor coordination, internal communication, and process discipline across the organization.

This is a leadership role for someone who can bring structure, accountability, reporting discipline, and execution control into a fast-growing organization.

Roles & Responsibilities Key Responsibilities:

• Manage daily business operations and ensure smooth coordination between departments
• Coordinate with HR, Sales, Marketing, Operations, Tech, Admin, and other internal teams
• Conduct weekly department reviews and track action items until closure
• Prepare and maintain department-wise reports, scorecards, task trackers, and follow-up sheets
• Support the CEO/management team with daily updates, escalations, and decision-ready summaries
• Manage vendor coordination, vendor database, quotations, negotiations, renewals, and service follow-ups
• Build and maintain SOPs for recurring business processes
• Ensure proper documentation of internal processes, reports, approvals, and operational workflows
• Monitor team productivity, task completion, punctuality, reporting discipline, and performance updates
• Coordinate office administration, facilities, logistics, internal meetings, and team requirements
• Handle cross-functional issues and resolve inter-department coordination gaps
• Track budgets, vendor payments, recurring expenses, and operational costs
• Coordinate with finance/legal/external consultants for contracts, documentation, and compliance-related matters
• Ensure meetings end with clear decisions, owners, timelines, and follow-ups
• Maintain strong communication between management and department heads
• Improve internal systems, reporting formats, workflows, and execution discipline