Oracle Customer Experience (CX) Developer and Support Specialist

Oracle CX Developer & Support Specialist

Position Summary:

We are looking for a skilled Oracle CX Application Developer with expertise in Visual Builder Studio and integrations to design, develop, and implement customer experience solutions in Service area. The ideal candidate will have a strong background in Oracle CX applications, experience with integration projects and a passion for creating seamless, user-friendly experiences.

The role will provide in-depth application support, develop and monitor application enhancements requests, manage testing events, coordinate backend integrations and escalate issues to application providers.

Key Duties

• Lead the development and the deployment of Oracle CX Service solutions including the full software lifecycle (design, build, test, deploy and stabilization).
• Deploy system enhancements and change requests ensuring solution is scalable and meets overall business requirements and identify/document functional gaps.
• Support regression and integration testing.
• Lead or participate in root cause analysis / corrective action for critical issues and incidents.
• Analyze production configuration issues and resolve technical gaps.
• Develop, support, maintain integrations between Oracle CX Service and related business critical systems.
• Generate and maintain documentation for changes made to systems. 
• Collaborate with project managers to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront.
• Develop test plans to ensure proper system functionality and defects free release and meet business requirements. 
• Escalate issues and requests to vendor or implementation partner and ensure timely resolution.
• Work effectively with remote team members, outsourced resources, and internal customers.

School Background / Working Seniority

• 3 or more years of experience developing with Oracle CX / Oracle Fusion platform
• 4 or more years of experience in software development and deployment pipelines
• Bachelor’s degree or equivalent
• Experience in an International company is a strong plus

Basic Skills

• Proficiency with English language 
• Analytical and Problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team with limited supervision
• Ready to move beyond own area of comfort
• Understanding of the Service/Field Service area is a plus

Technical skills

• Proficiency with Oracle Visual Builder Studio (VBS) and/or Visual Builder Cloud Service (VBCS)
  • Knowledge of Oracle Redwood User Interface
• Proficiency with Oracle CX platform development and administration tools
  • Application Composer, Page Composer, Setup and Maintenance etc
• Working knowledge of Javascript, Groovy or other scripting languages, HTML, CSS
• Knowledge of integration frameworks, adapters and REST API
• Knowledge of Oracle Integration Cloud (OIC) and Oracle ERP (EBS) systems is a strong plus