Order Support and Data Management Specialist

Order Support and Data Management

Order Support and Data management

Join us as Order Support and Data management in Pune to be responsible for handling Service Now Tickets from Sales & Service, Basic Data (Material Master, Vendor Master), P2P/S2P, Quotation Process, Close Co-Ordination & communication with various stakeholders.

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. Our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com

The position / About the Job:

Manage medium to large projects, with small to medium complexity or business impact, in accordance with Alfa Laval’s project methodology to reach desired outcome.

Key Tasks and Responsibilities:

• Responsible for handling suppliers (Casting, Machining, Mechanical Components, Rotary Equipment, or Power Transmission).
• Releasing PO's as per Purchase requisitions & follow up.
• Handle new part development requests(non-standard), Source to Pay.
• Float RFQ to suppliers for getting Quote.
• Validation of Quote received from E&S (Engg. & Services) & Sales.
• Negotiation with suppliers regarding technical & commercial terms.
• Quarterly reviewing inventory & planning actions to reduce Non/Slow Moving Provision.
• Lead time improvement with all suppliers for better availability.
• Responsible for Basic Data in PDL (New Item Master Creation, Defining Source in alignment with Factory & Distribution Centers).
• Handle Service Now Ticket received from Sales & Service and closure with solution.
• Work within teams & with cross functional Basic Data/ Material Master members to align all parameters and achieve 95% BDPPI (Basic Data Process Performance Indicator).
• Communicate with internal factory, sales for effective resolution of problems arising due to invoicing, order creation, HSN Codes etc.
• Responsible for creation of product structure (BOM) in ERP.
• Setting up bracket price (scalable price as per lot qty)
• Closely monitor and improve on KPIs (DOTp and SDOT).
• Focus on Problem Resolution and optimization. Building ALPS Culture (Alfa Laval Performance System).
• Escalate deviations in established processes, work proactively towards removal of constraints for smoother execution
• Take active part in implementation of ALPS Installation and other projects for productivity improvements.
• Active participation in Yearly Costing Update activity.

Expectations & Responsibilities:

• Align overall targets and KPI’s to department goals and KPI’s.
• Ensure a good level of cooperation between Suppliers, Sales, Service Center, Factories & internal teams.
• Communicate internally and externally to ensure smooth supply of parts and services.
• Participate in ALPS board meeting
• Good Knowledge of Monthly MIS reporting
• Good Knowledge of Power BI (Creation of Dashboards for visibility, better decision making)
• Good Knowledge of Data Extraction Tools/Language (SQL)
• Good Knowledge of Advance Excel

Competence

• Positive attitude and result orientated.
• Problem Resolution Approach
• Leadership and management skills
• Drive to continuously improve performance.
• Good communication & Co-ordination
• Team Player, Proactive and structured approach.

Qualification, Knowledge, and skills:

• BE / DME with 7-10 years’ relevant experience in Supply Chain & Planning
• Hands-on experience of using ERP (D365 will be added advantage)
• Knowledge of MS office
• Knowledge about planning tools.

Who you are?

You’re innovative and solutions oriented. You’re driven and practical, able to execute in the most efficient way possible. You also share our curious mindset and want to know how you can be better and do better day after day. Just as important are the people, team, and communication skills essential to delivering projects in an agile way that meet quality, time, and targets. If you’re also adaptable and flexible, eager to learn even more and have a curiosity that drives innovation, this is where you’ll find a world of career-building opportunity.

Why should you apply?

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.
• 140 years old Swedish multinational company with stable growth and expansion
• Sustainability and contributing back to the people and planet are motives behind everything we do.

We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.