Platform Support Team Lead

Platform Support Team Lead

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Key Responsibilities

• Lead, mentor, and develop a team of engineers, fostering a culture of collaboration and continuous improvement.
• Manage workload distribution, performance reviews, and career development plans.
• Act as an escalation point for complex technical issues and incidents.

• Oversee administration and lifecycle management of Microsoft 365 services (Exchange Online, Teams, etc.).
• Manage Entra ID (Azure AD), including Conditional Access, Identity Governance, and hybrid identity integrations.
• Maintain and secure On-Prem Active Directory and Windows Server infrastructure.
• Implement and enforce security best practices for identity and access management.

• Lead or support projects such as cloud migrations, hybrid identity deployments, and infrastructure modernization.
• Collaborate with security and compliance teams to ensure adherence to organizational and regulatory standards.

• Develop and maintain documentation, SOPs, and runbooks.
• Monitor system health, capacity, and performance; implement proactive measures.
• Manage incident response, root cause analysis, and continuous service improvement.

Required Qualifications

• Strong knowledge of Microsoft 365, Azure / AWS IaaS and PaaS, Entra ID (Azure AD), Active Directory, Group Policy, and Windows Server (2016/2019/2022).
• Proficiency in PowerShell scripting for automation and reporting.
• Familiarity with identity security controls (MFA, Conditional Access, Privileged Identity Management).
• Understanding of hybrid identity and federation technologies (ADFS, Pass-through Authentication).
• Proven experience leading technical teams or acting as a senior escalation point.
• Strong communication, stakeholder management, and decision-making skills.
• Strategic thinking and ability to work in a fast-paced, global environment
• Experience with Microsoft Defender for Identity, Intune, and Windows security hardening.
• Certification in one of the technologies will be treated as advantage.

• Team engagement and skill development progress.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Experience Level

Senior Level