Print Server / Canon Flow Administrator

Position Overview

The Print Server / Canon Flow Administrator manages the organization’s print infrastructure, including Windows print servers, Canon multifunction devices, and Canon uniFLOW/Workflow solutions. This role also coordinates equipment moves, supports new‑site deployments, and oversees print‑related leases to ensure smooth operations across all locations.

Key Responsibilities

Print Server Administration

• Maintain and administer Windows print servers, including queue creation, driver updates, and print spooler health.
• Monitor print server performance and proactively resolve issues affecting availability or speed.
• Configure secure print release, print policies, and access controls.
• Perform routine maintenance, patching, and upgrades.

Canon Device & uniFLOW Administration

• Configure and maintain Canon MFDs, including firmware updates and fleet monitoring.
• Manage uniFLOW/Canon Workflow systems, including user setup, secure print, scan workflows, and authentication.
• Troubleshoot print/scan routing issues, workflow failures, and device authentication problems.
• Maintain integrations with Active Directory, email systems, and document management platforms.

Workflow & Document Management

• Build and maintain automated workflows for scanning, routing, OCR, and document processing.
• Partner with business units to design or refine workflows that improve efficiency.
• Ensure compliance with document retention and security requirements.

Equipment Coordination & Site Management

• Coordinate moves, additions, and changes (MAC) for print equipment across all locations.
• Plan and execute equipment relocations, ensuring minimal downtime and proper configuration at the new site.
• Support new‑site openings by:
• Assessing print needs
• Coordinating device deployment
• Ensuring network, workflow, and authentication readiness
• Work with Facilities, IT, and vendors to ensure smooth transitions during expansions, relocations, or consolidations.

Lease & Vendor Management

• Manage print‑related equipment leases, including renewals, returns, and lifecycle planning.
• Track lease terms, device counts, and contract obligations.
• Serve as the primary liaison with Canon and other print vendors for service, supplies, and escalations.
• Review vendor performance and recommend improvements or cost‑saving opportunities.

Support & Troubleshooting

• Provide Tier 2/Tier 3 support for print, scan, and workflow issues.
• Train end users and support teams on print/scan procedures and best practices.
• Maintain documentation for configurations, workflows, and standard operating procedures.

Security & Compliance

• Implement and enforce print security policies, including secure release and data protection.
• Monitor logs and audit trails for compliance and anomaly detection.
• Ensure print infrastructure aligns with IT security standards.

Monitoring & Reporting

• Track device usage, print volumes, and cost allocation.
• Generate reports on usage trends, device health, and optimization opportunities.
• Monitor fleet performance and proactively address issues.

Qualifications

Required

• Experience with Windows print server administration.
• Hands‑on experience with Canon MFDs and uniFLOW/Workflow solutions.
• Strong understanding of print drivers, queues, and network printing protocols.
• Familiarity with Active Directory and authentication methods.
• Experience coordinating equipment moves or site deployments.

Preferred

• Experience with document management systems (Therefore, SharePoint, etc.).
• Knowledge of PowerShell for automation.
• Understanding of network fundamentals (TCP/IP, DNS, SMB).
• Experience managing vendor contracts or equipment leases.

Soft Skills

• Strong communication and customer service orientation.
• Ability to coordinate across teams and manage multiple priorities.
• Detail‑oriented with strong documentation habits.
• Comfortable working independently and in cross‑functional environments.