Production Support Engineer

Production Support Engineer, Associate

Job Description:

Job Title: Production Support Engineer

Location: Pune, India

Corporate Title: Associate

Role Description

• This position is intended for an Associate with 5 to 9 years of experience in Enterprise Data Services (EDS).

• As a Support Engineer you will support Enterprise Data Services (EDS) Prod environment to satisfy complex and diverse business goals.  You will engage and partner with the business whilst working within a broader creative, collaborative and innovative team, with a strong desire to make an impact.

• Enterprise Data Services (EDS) is the technology that offers enterprise-wide platform to exchange data between producers and consumers. partner to the IB divisions of the bank. This includes definition of data strategy and provision of solutions to allow data exchange between various producers and consumers of the bank.

• You will work as part of a Prod support team. You will bring an innovative approach to application/infra support, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees support as team activity, with a predisposition to debug issues and creating a supportive, collaborative environment. You will be ready to contribute to all stages of support, from initial analysis right through to permanent fix.

• At Deutsche Bank, we're passionate about building solutions that are meaningful and highly statable and scalable. We are currently seeking an experienced professional to expand our Production Engineering team.

• As a support Engineer, you are responsible for the stability and reliability of the application platforms by ensuring that the underlying infrastructure is running smoothly and that systems/applications are working as expected.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy

• Gender neutral parental leaves

• 100% reimbursement under childcare assistance benefit (gender neutral)

• Sponsorship for Industry relevant certifications and education

• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents

• Accident and Term life Insurance

• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Regional accountability for Prod support services across the application portfolio, strategic thinker and contribute to Prod support activities.

• Manage major incidents through resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Build up subject matter expertise in the applications being supported including business flows, the architecture of the application, and the hardware configuration. Build and maintain effective and productive relationships with the Business stakeholders, engineering colleagues, vendor teams, and infrastructure.

• Ensure incidents and service requests are resolved to the best of Level 2's (L2) ability and ensure any escalations to Level 3 (L3) are kept to an absolute minimum, drive root cause investigations to provide the relevant feedback into Incident, Problem, and Change management processes

• Provide technical and thought leadership to the team in the context of incident and service request management, ensure adequate monitoring to ensure application Service Level Agreements (SLA)/Key Performance Indicators (KPI) and maximum application availability (uptime) are achieved.

• Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and ensure the production NFRs (production readiness criteria) are included/considered. Helping knowledge management ensure support runbooks and knowledge articles are kept up to date. Help to drive a pro-active and predictive approach to support within the team adapting to SRE techniques.

Your skills and experience

• Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience up to the most senior level.

• Experience working in large corporate environments / financial institutions - preferably investment banking, in Global delivery set up. Able to adapt to a changing environment and drive change, self-motivated, delivery focused with the ability to work independently where required. Drive forward production transformation agenda (incl. automation, AI / ML solutions) fostering production engineering culture.

• Experience in migrating to premises application to cloud and hands on knowledge in supporting cloud applications.

• Experience in Database Query language.

• A team player with strong but collaborative personality.

• Experience in working with relational database management systems. Knowledge of how to navigate and troubleshoot issues on these systems and technologies (for technical thought leadership), experience of using monitoring and scheduling tools such as Geneos, Newrelic, Netcool, Control-M and/or Autosys.

• Scripting experience in Python/Shell.

• Proficient at using Service Management tools (e.g., ServiceNow, JIRA, etc.) and service monitoring tools.

• Advantages: Data transformation/dataflow processing (any Big Data technologies may suffice), Cloud platform, and observability tools/techniques, SRE framework. DevOps qualification and experience of design and implementation of DevOps to enable the scale, predictable, and seamless promotion of deliveries into a user environment, exposure to any cloud hosted solution and monitoring solutions, exposure to BFSI domain.

How we’ll support you

• Training and development to help you excel in your career

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Experience Level

Senior Level