AI Program Manager

Program Manager

Description

We are seeking an experienced Program Manager to architect our AI readiness and manage the rollout of AI platforms. You will oversee the implementation of scalable infrastructure, manage vendor relationships, and drive the adoption of AI tools across the organization. This role is crucial in ensuring our global infrastructure can support advanced AI workloads and enhance our service delivery.

Responsibilities

• Design and implement scalable infrastructure for LLMs, RAG architectures, and specialized AI workloads.
• Manage GPU resources and optimize compute costs across cloud and on-premise environments.
• Ensure high availability and uptime for AI platforms, aiming for 99.99% reliability.
• Lead AI platform deployments, from pilot phases to organization-wide rollouts, identifying high-impact use cases.
• Develop training programs and AI playbooks to facilitate seamless adoption by all staff.
• Implement data privacy and ethics guardrails, ensuring compliance with global standards.
• Oversee cybersecurity protocols for AI assets, protecting against prompt injection and data leakage.
• Act as the primary liaison between IT, data science teams, and executive leadership.
• Manage relationships with AI hardware and software providers, staying ahead of technology trends.

Qualifications

• Deep understanding of Cloud AI stacks (Azure AI Studio, AWS Bedrock, Google Vertex AI) and containerization (Kubernetes, Docker).
• Hands-on experience managing ChatGPT, Claude, and Gemini licensing and consoles.
• Proficiency with AI development frameworks (LangChain, LlamaIndex) and orchestration tools.
• Proven experience transitioning traditional IT infrastructure to support modern AI/ML workloads.
• 15-18 years of experience in IT Infrastructure Management, with 3+ years in Program Management or Digital Transformation.
• Bachelor's or Master's degree in Computer Science, IT, or a related field.
• Certifications: PMP, Prince2, or Cloud Architect (AWS/Azure/GCP) preferred.
• Exceptional communication skills to explain technical AI concepts to business stakeholders.
• A growth mindset and ability to navigate the dynamic AI landscape.
• Strong leadership and stakeholder management skills.