Receptionist Cum Telecaller

Job Title: Telecaller

Organization: Chate Homeopathy Clinic

Job OverviewChate Homeopathy Clinic is looking for a friendly, confident, and patient-focused Telecaller (Patient Care Executive) to manage patient communication and ensure a smooth appointment and follow-up process. The ideal candidate should have excellent communication skills, basic technical knowledge, and the ability to maintain accurate patient records.

• Key ResponsibilitiesSchedule and confirm patient appointments.
• Handle patient inquiry calls and provide accurate information about clinic services.
• Make follow-up calls to existing patients regarding their treatment and progress.
• Call patients for visit reminders and appointment confirmations.
• Reschedule appointments when required.
• Maintain accurate records of patient calls, appointments, and follow-ups.
• Update patient information in clinic software, Excel, and Google Sheets.
• Coordinate with doctors and clinic staff for appointment management.
• Address patient queries professionally and escalate concerns when necessary.
• Ensure timely communication with patients to improve appointment attendance and patient satisfaction.
• RequirementsMinimum 12th Pass or Graduate.
• Good communication skills in Hindi and Marathi (English is an added advantage).
• Basic computer proficiency is mandatory.
• Hands-on experience with MS Excel, Google Sheets, and clinic/CRM software (or the ability to learn software quickly).
• Good typing speed and accurate data entry skills.
• Polite, patient-friendly, and professional communication.
• Ability to handle multiple calls and maintain records efficiently.
• Prior experience in telecalling, customer service, or healthcare will be preferred.

Job Type: Full-time

Location: Chate Homeopathy Clinic