Post-Sales Enablement Analyst

SA&I Post-Sales Enablement Analyst

Job Description

Role Summary 

The Post-Sales Enablement Analyst is responsible for providing operational support, quality control, and issue resolution across the Opportunity-to-Billing lifecycle. Based in a delivery hub, this role ensures opportunities are correctly commissioned, changes are processed accurately, and revenue and billing issues are resolved efficiently; all in a high-volume, time-sensitive environment. 

The role supports Sales, Customer Success, and Finance teams through structured processes, defined service levels, and system-based controls, contributing to improved data quality, reduced rework, and more predictable financial outcomes. 

Key Responsibilities 

Opportunity Review and Change Management (MS Dynamics / MSD) 

• Review and finalise opportunities at Negotiation stage to enable project commissioning 

• Process and manage post-close changes, including amendments to billing details, delivery dates, and invoicing instructions 

• Resolve Fast-Track (DDAR) requests in line with defined SLAs 

• Identify and resolve data issues, including duplicate entries, client set-up errors, and pipeline hygiene issues 

Seller and Stakeholder Support 

• Support Opportunity close and billing activities, including issue resolution and status tracking 

Blocked Revenue and Billing Support 

• Perform contract start date, evidence of delivery, and other audits to ensure compliance with guidelines for revenue recognition and billing 

• Address actions required for month-end close reporting, including blocked revenue and billing issues 

• Support collection of client purchase orders and other required Sales Materials.  

• Prepare and distribute reporting on Post-Sales related topics, including: 

• Volume of Bookings and related change actions 

• First-Time-Right (FTR) 

• Blocked Revenue 

• Unbilled 

• Rejection Rates 

• Turn-around Time 

System Administration and Task Resolution 

• Resolve MSD tasks and exceptions across the opportunity lifecycle 

• Perform MSD maintenance, including data updates and corrections 

• Support account set-up, resolution of duplicate or unowned accounts, and ongoing account hygiene 

Ways of Working 

• Operate within a globally defined operating model, applying consistent processes across regions 

• Adhere to established SLAs, RACI, and governance frameworks 

• Collaborate closely with Sales, Customer Success, Finance, and COEs to ensure timely and accurate resolution 

• Escalate recurring issues and systemic risks through appropriate governance channels 

Qualifications

• Experience working with enterprise systems (e.g. CRM, ERP, billing platforms), preferred 

• Strong attention to detail and ability to manage high-volume transactional work 

• Effective communication skills with internal stakeholders at varying levels 

• Ability to follow defined processes while applying sound judgement 

• Excellent English language skills, both written and verbal 

Key Competencies 

• Process discipline and compliance orientation 

• Analytical and problem-solving capability 

• Time management and prioritisation 

• Stakeholder collaboration and service mindset 

• Continuous improvement focus 

Success Measures 

• Timely and accurate opportunity commissioning and change processing 

• Reduction in rework, late-stage changes, and escalations 

• Improved data quality and billing accuracy 

• Adherence to service levels and month-end timelines 

• Clear identification and escalation of recurring issues and improvement opportunities 

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion