Salesforce Quality Analyst (QA Specialist)

Salesforce QA - Specialist

Area(s) of responsibility

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Role: Salesforce Quality Analyst 
Experience: 6-9 years
Location: Noida, Pune, Bengaluru

Salesforce QA 
•    Lead and manage the end-to-end testing process for Salesforce projects, including requirement analysis, test planning, test case creation, execution, and defect management.
•    Develop and maintain comprehensive test strategies, plans, and scripts for Salesforce applications (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
•    Coordinate with business stakeholders and technical teams to understand requirements and translate them into effective test scenarios.
•    Conduct functional, regression, integration, system, and user acceptance testing (UAT) for Salesforce solutions.
•    Utilise automation tools and frameworks to enhance test coverage and efficiency, where applicable.
•    Track, report, and manage defects using tools such as Jira, ALM, or similar.
•    Prepare and present regular status reports and metrics to project stakeholders and senior management.
•    Continuously improve testing processes and methodologies to ensure optimal quality and productivity.
•    Stay updated with Salesforce releases, features, and industry best practices.
•Preferred Certification – Salesforce Health Cloud Consultant, Financial Services Cloud consultant, Sales, Service, CPQ Consultant certification.

Experience Level

Mid Level