Senior Administrator

Role OverviewThis role serves as the primary point of contact between senior management and the rest of the organization — resolving escalations, keeping branch offices running smoothly, managing key vendor relationships, and supporting leadership on cross-functional projects.

Key ResponsibilitiesManagement Liaison & Escalations

• Serve as the point of contact between senior management and the rest of the company
• Address escalated customer issues, vendor issues, and issues raised by branch offices
• Support management with ongoing projects as needed

Branch Operations

• Ensure all branch offices are equipped with everything required to function properly
• Manage staff attendance across the organization

Vendor Management

• Manage vendor relationships for vehicles (fleet/transport partners)
• Manage vendor relationships for labour (loading, handling, and related contractors)

Customer Relationships

• Communicate directly with critical customers and maintain those relationships
• RequirementsExcellent written and oral communication skills, with the ability to represent and communicate on behalf of senior executives
• Fluency in English, Hindi, and Marathi
• Strong organizational skills, with the ability to handle multiple branches, vendors, and escalations at once
• Discretion and sound judgment, given close proximity to senior management and sensitive issues