How much salary can I expect as a Senior Service Management Analyst in Accelya Solutions India Ltd in Pune?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Senior Service Management Analyst in Accelya Solutions India Ltd in Pune?

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pune at apna.

Are there any charges or deposits required while applying for the role or while joining?

No work-related deposit needs to be made during your employment with the company.

How can I apply for this job?

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

What is the last date to apply?

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Pune . Through apna, you can find jobs in 64 cities across India. Join NOW!

Senior Service Management Analyst

Accelya Solutions India Ltd

Senior Service Management Analyst

Accelya Solutions India Ltd

Pune

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Description

Senior Analyst - Service Management

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Role purpose

As a Senior Analyst - Service Management, you will be responsible for running successful operations & experience of developing procedures. You will also be providing service delivery Solutions and implementing the service delivery process covering service level agreement, knowledge management and procedures/ service standards for operational excellence.

Duties and Responsibilities:
•Work closely with Service Management teams and focus on automation and proactive approach
•Look into customer escalations/complaints regarding Service Management operations and delivery
•Define and set up controls for Incident, Change, Problem and Knowledge Management under Service Management vertical
•Coordinate with various Application and Infrastructure support groups during the course of high priority Incidents

Knowledge, Experience & Skills:
•Experienced in client interface for issue resolution.
•Issue assignment to team members & tracking.
•Working on processes to make sure customer SLA’s are met and desired satisfaction level is achieved.
•Validation of issues getting reopened.
•Hands on Support for a set of customers accounts and leading teams supporting the product application.
•Bachelor's degree in any engineering field, ITIL Foundation qualified.

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!