Collections Specialist

Senior Associate - Operations-REF96473N (Collections - Accounts Receivable) - UK Shifts

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Role Overview

The O2C Associate is responsible for executing tasks within the Order to Cash process, specifically in Collections and Cash Application. The role requires strong functional knowledge, attention to accuracy, adherence to turnaround times (TAT), and the ability to work independently while ensuring client satisfaction.

Key Responsibilities

Functional Knowledge

• Understand and apply O2C process principles in day-to-day tasks

• Independently manage assigned activities in line with client-specific processes

• Ensure compliance with defined TAT and accuracy standards

Collections Responsibilities

• Conduct voice-based customer interactions for collections

• Manage and resolve disputes effectively

• Perform customer account reconciliations

Cash Application Responsibilities

• Process and apply incoming payments accurately

• Perform account reconciliations

• Handle dispute management

• Participate in voice calling (if required)

• Ensure debit and credit (Dr/Cr) clarity

• Apply basic accounting principles

• Utilize SAP (preferred) for transaction processing

Customer Orientation

• Understand client expectations and requirements

• Consistently meet and improve SLA targets and deliverables

• Take ownership of issue resolution with a solution-oriented approach

• Communicate findings, issues, and resolutions effectively

• Maintain strong relationships with stakeholders, clients, and internal teams

Accountability

• Demonstrate clarity on role expectations and deliverables

• Take ownership of assigned tasks and performance metrics

• Ensure consistent and reliable output

Collaboration & Teamwork

• Work towards organizational goals beyond individual responsibilities

• Resolve conflicts at own level and escalate when necessary

• Demonstrate a positive and collaborative attitude

• Adapt to change and support change management initiatives

Analytical Thinking & Problem Solving

• Identify anomalies and discrepancies in processes

• Perform root cause analysis in a structured manner

• Apply contextual understanding to recommend effective solutions

Communication Skills

• Communicate confidently with clarity and professionalism

• Demonstrate strong verbal and written communication skills

• Actively listen and respond with empathy and understanding

• Present information with credibility and enthusiasm

Preferred Qualifications

• Basic accounting knowledge

• Experience in Order to Cash (O2C) processes

• Familiarity with SAP (preferred)

If you want, I can also tailor this JD for a resume, LinkedIn posting, or a specific company (like Genpact, Accenture, etc.).

Qualifications

Bcom graduate

Experience Level

Mid Level