Senior Implementation Services Assistant

Senior Implementation Services Assistant

Company:

Marsh

Description:

Duties & Responsibilities:  

The configuration Assistant will:

• Be responsible for implementing Darwin by configuring it to meet our Client requirements.
• Implement the feedback from peer review on the design and configure the system as per guidelines
• Perform thorough Unit testing before assigning the Work Package to QA
• Fix the defects reported by QA, conduct root cause analysis of defects and define the preventive action steps.
• Ensure process compliance – unit test plans updated on JIRA, all communication with business analyst to be tracked on JIRA
• Manage to complete the configuration scope in the estimated effort and time

Knowledge:

Darwin™ Knowledge

• Be able to perform simple configuration tasks with no guidelines or supervision;
• Able to build and perform unit testing on simple outbound and inbound interface (EG: Payroll report for a Client, provider report for a Client)
• Able to configure and schedule standard provider reports, perform simple branding and other simple-medium tasks
• Assess configuration impact and communicate this to stakeholders involved before the configuration starts

Software Development Life Cycle internal process

• Manage projects by following the ID3 methodology, using templates and the process flow described on Confluence

Communication

• Owns communication on work packages assigned: pro-actively informs project stakeholders about status of work

Growth/Development

• Seeks out opportunities for self to be assigned to different projects to demonstrate and develop new and existing skills
• Seeks development by reaching to a mentor or colleagues who can provide advice, direction and share insights on various parts of the projects assigned
• Actively attend team trainings: Service Delivery Specific Trainings, Darwin™ related knowledge session, Technology product updates
• Prove responsibility for own development: keep objectives tracker updated, ask 360 feedback from colleagues as agreed with line manager, keep Darwin skills tracker updated, identify new areas to develop
• Attend the Advance Enablement sessions, Lessons learnt sessions

Skills Required:

• Excellent verbal and written communication skills in English
• An eye for detail – good logical and numerical reasoning
• Fast learner with the ability to pick up new tasks quickly

Process/Project Management

• Sound knowledge of SDLC/STLC concepts
• Knowledge of Workflow tools(preferably Jira)/Defect Management/RCA 

Added Advantage

• Basic HTML skills
• Good data manipulation skills in Excel

Behavioral Competencies:

Competencies

Expected Proficiency Level

Basic

Intermediate

Advanced

Client Focus

P

Inclusive Orientation

P

Operational Management

P

Innovation/Creativity

P

Drives results

P

Education: 

• B.Tech / MCA/ B.Sc.(IT) / BCA from reputable institute in any stream

Eligibility: 

• Minimum 2-3 years work experience

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Experience Level

Senior Level