Senior Manager - Configuration Management Database (CMDB) and ServiceNow Applications

• We deliver the world’s most complex projects. 

• Work as part of a collaborative and inclusive team. 

• Enjoy a varied & challenging role. 

Building on our past. Ready for the future 

Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. 

Right now, we’re bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. 

We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects.  

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The Role 

As a Senior Manager, Applications with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc. 

• Data management: Ensure the accuracy, integrity, and consistency of CMDB data, including managing Configuration Item (CI) relationships and performing regular audits. 

• Process integration: Align the CMDB with ITIL processes such as Incident, Problem, Change, and Request Management. 

• Discovery and mapping: Implement and maintain Discovery and Service Mapping to automate the population of the CMDB and map dependencies between CIs. 

• Governance and standards: Define and implement CMDB policies, procedures, and standards to ensure data quality and compliance. 

• Reporting: Develop dashboards, reports, and service insights to provide visibility into the CMDB and health service. 

• Troubleshooting: Identify and resolve CMDB-related issues, perform root cause analysis, and suggest improvements along with operations team. 

• Collaboration: Work with IT and business stakeholders to define service strategies, ensure data accuracy, and support business outcomes. 

• Integration: Good understanding of various methods of integration to feed right records to CMDB to increase adoption & accuracy.  

• Lead CMDB/ITOM strategy and implementation, facilitating seamless access to information and continuous improvement. 

• Increase CMDB adoption within the platform to provide right data insights for users. 

• Analyze and optimize processes for improved service delivery and business performance. 

• Enable HAM with right & quality set of data for their process. 

• Setup roadmap for ITOM & Automation modules on SN platform. 

• Support HAM process as key advisor on standardizing & improving their process.  

• Enable and maintain service graph (SGS) connector-based integrations to CMDB like MS SCCM, MS Intune, Tenable, etc, 

• Enable data validation process to increase the data quality in CMDB. 

• Improve health metrics on the CMDB health dashboard to maintain a healthy CMDB for the organization. 

• Defining CI class and mapping rules for various Cis to categorize them in a consumable format. 

• Maintain CMDB to have all the possible & correct relationship between Cis to visualize their dependencies. 

About You  

To be considered for this role it is envisaged you will possess the following attributes: 

• Educational Background: Bachelor’s degree or higher in Information Management, Computer Science, Digital Experience, or a closely related field. 

• Professional Experience: Minimum of 10 years in large enterprise CMDB management, with a proven track record of leading strategic planning, process optimization, and health improvement of CMDB on ServiceNow platform. 

• Experience in IRE rules & multi source CMDB is required. 

• ServiceNow Expertise: Extensive, hands-on experience with the ServiceNow platform, including deep knowledge of its architecture, core modules, integration capabilities, and best practices for configuration management and asset management. 

• Methodologies: Strong familiarity with ITIL framework, Agile methodologies, and DevOps practices, with demonstrated ability to apply these frameworks to drive service improvements and business outcomes. 

• Certifications: ITIL V4 Foundation is required. ServiceNow CSA CIS-Data Foundations, & CIS – ITSM will add advantages.  

• Analytical Skills: Ability to leverage data analytics to inform decision-making and enhance user experience and business performance. 

• Stakeholder Engagement: Proven experience engaging, aligning, and influencing stakeholders across multiple functions to support digital strategies and governance. 

• Leadership: Demonstrated competency in leading and empowering cross-functional teams to deliver targeted, user-focused service improvements. 

Moving forward together 

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.

We’re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy Notice Here.

Please note: If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Worley.