Site Reliability Engineer

Site Reliability Engineer | Cloud Infrastructure, Automation, Incident Management, Kubernetes, Terraform, Monitoring and Security

Job Summary
Synechron is seeking a dedicated Site Reliability Engineer (SRE) to support and enhance our deployment ecosystem across multiple platforms. In this role, you will be responsible for ensuring the stability, availability, and performance of key middleware and automation tools within our enterprise IT infrastructure. You will collaborate with development, operations, and support teams to implement best practices, troubleshoot issues, and drive process improvements that align with organizational goals and industry standards. Your expertise will help sustain high levels of continuous service for critical applications within a dynamic, global environment.

Software Requirements

• Required: Azure Cloud services, ServiceNow, AppDynamics, Splunk, Terraform, Ansible, Jenkins, Git, SQL Server or Oracle, Windows/Linux scripting (PowerShell, Bash, Python)

• Preferred: Cloud-native deployment tools, monitoring dashboards customization, Mainframe/ChangeMan, enterprise security tools (SAML, OAuth2)

• Experience level: 5+ years supporting middleware, deployment automation, and cloud infrastructure

Overall Responsibilities

• Manage and support the deployment and operations of middleware, automation, and cloud-based systems ensuring high availability and performance

• Lead incident escalation and resolution activities, implementing preventive measures for system stability

• Collaborate with cross-functional teams to optimize cloud deployment pipelines and automation workflows

• Develop and maintain infrastructure as code (Terraform, Ansible) and deployment pipelines (Jenkins, Git)

• Conduct root cause analysis for critical system incidents and recommend process and architecture improvements

• Support system monitoring, performance tuning, and capacity planning to meet operational SLAs

• Document operations procedures, best practices, and configuration management processes

• Facilitate compliance with security standards and enterprise policies

• Support change management, release planning, and incident management processes

Technical Skills (By Category)

• Programming Languages:

  • Essential: PowerShell, Bash, Python for scripting and automation support

  • Preferred: Java, C#, or other enterprise scripting tools for integration and automation tasks

• Cloud Technologies:

  • Azure (central platform), basic AWS or GCP familiarity for multi-cloud support (preferred)

• Frameworks and Libraries:

  • Terraform, Ansible, Azure DevOps, deployment automation frameworks, monitoring SDKs (Azure Monitor, Prometheus, ELK, Splunk)

• Development Tools & Methodologies:

  • Jenkins, Git, version control, Agile/Scrum, DevOps best practices, incident management (ServiceNow, Jira)

• Security & Compliance:

  • Encryption, IAM, access control, threat detection, and adherence to security standards (SAML, OAuth2, GDPR, SOC)

Experience Requirements

• 5+ years in supporting middleware, deployment automation, and cloud infrastructure

• Proven experience managing large-scale enterprise systems with a focus on fault-tolerance and high availability

• Hands-on expertise with cloud deployment (Azure, AWS, GCP), infrastructure as code, and automation tools

• Extensive incident management and root cause analysis experience in complex environments

• Industry preference: Fintech, banking, healthcare, or enterprise IT sectors; equivalent large-scale enterprise support experience acceptable

Day-to-Day Activities

• Support and automate deployment, configuration, and scaling of enterprise middleware and cloud systems

• Monitor system health, preemptively detect issues, and conduct troubleshooting to resolve incidents rapidly

• Lead root cause analysis efforts to identify and remediate vulnerabilities and systemic issues

• Coordinate across teams to ensure best practices, compliance, and continuous improvement

• Automate operational workflows and enhance monitoring dashboards for better visibility and alerting

• Maintain documentation for system configurations, procedures, and incident resolutions

• Participate in on-call rotations, support releases, and contribute to capacity planning activities

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent

• 5+ years supporting enterprise middleware, cloud deployments, and automation solutions

• Certifications in Azure, AWS, or cloud security are preferred but not mandatory

• Strong troubleshooting, analytical, and communication skills

• Experience in incident management, root cause analysis, and system optimization

• Proven ability to work independently and lead operational support activities

Professional Competencies

• Critical thinking and analytical problem-solving to ensure system resilience

• Collaboration and stakeholder management across technical and business units

• Proactive ownership for operational stability and continuous process enhancements

• Adaptability to evolving threats, cloud technologies, and industry best practices

• Excellent time management to handle multiple projects and incident response scenarios

• Commitment to operational excellence, security standards, and ongoing learning

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

Experience Level

Senior Level