Team Leader

• oversees daily workflow, ensuring team productivity, quality standards, and SLA compliance.2+ years of experience as Team Leader
• Strong knowledge of Revenue Cycle Management (RCM)
• Excellent communication and people management skills
• Proficiency in MS Excel & PowerPoint
• Willingness to work night shifts
• Graduate (preferred)

Reporting and Analysis:

• Prepare and present regular reports on operational performance, trends, and departmental KPIs to senior management.
• Conduct data analysis to identify emerging trends and areas for potential operational improvements.

Personal Attributes:

• Detail-oriented with a focus on accuracy and efficiency.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure and meet deadlines.
• Adaptability and openness to continuous learning and improvement.
• Handle complex or escalated customer issues and provide appropriate solutions.
• Conduct regular team meetings, performance reviews, and one-on-one sessions.
• Collaborate with other departments to resolve customer concerns and improve service processes.

9630413511 Soniya HR