Software Quality Assurance Analyst

Software Quality Assurance Analyst

About the Role:
As a Software Quality Assurance Analyst, you'll play a crucial role in ensuring the functionality and reliability of our software products by executing various test cases and helping to identify defects. Your focus will be on more diverse testing scenarios, improving test documentation, and providing insights to enhance our quality assurance processes.

Responsibilities:

• Design, implement, and execute key manual test suites for desktop and multi-tier SaaS products based on the Microsoft C#/.NET/Oracle technology stack.
• Design, build, and test high quality reusable manual test cases, exploratory tests, test strategies and test plans.
• Diagnose and resolve complex issues within applications and systems.
• Deliver high quality products on time while working in Agile Teams and following Agile methodologies like SCRUM.

• Execute, enhance, and support automated system and performance tests.
• Effectively leverage test case management and defect tracking solutions.
• Work on Agile Teams and following Agile methodologies, such as SCRUM.
• Work independently on complex tasks with some technical and management guidance.
• Meet predetermined project schedules and deadlines.

• Evaluate and makes improvements to the testing process.
• Manage individual career development, initiates career development discussions with manager.
• Communicate in a professional manner when interacting with team members.
• Produce well-written technical documentation.
• Demonstrate aptitude for analytical problem-solving.
• Work towards solving complex problems independently.
• Generate innovative approaches and solutions to recurring problems.
• Troubleshoot technical issues with internal or external customers.

• Provide input for designs, functional specifications, and project requirements.
• Mentor less-experienced staff in their technical development.

• Automate and maintain the automated test cases.

Skills:

• Four-year college degree within Information Technology field or equivalent experience. Additional industry certifications in related technologies preferred.
• 2 or more years of related experience in the software industry as a quality assurance engineer, software developer or software tester.

• Experience with testing desktop and web-based applications.
• Experience in designing and executing testing scripts within multi-tier products based on the Microsoft C#/.NET/Oracle technology stack. 
• Intermediate Test Case Execution: Competence in executing various types of tests.
• Bug Reporting and Tracking: Proficiency with tools like ADO, detailed reporting.

• 1+ year of test automation experience using C# is preferable.

• Good to have knowledge of implementation of CI/CD pipeline in Azure DevOps.

• Experience in testing tools such as WinAppDriver or Selenium is a plus
• Experience in troubleshooting, diagnosing and problem-solving skills.

• Familiarity with source control tools such as Git.

• Experience in troubleshooting, diagnosing and problem-solving skills.

• Basic Root Cause Analysis: Initial analysis of defects to determine their origins.
• Documentation Skills: Preparing and maintaining comprehensive test documents.
• Collaboration: Enhanced teamwork skills for effective communication with developers.
• Time Management: Prioritization and efficient task completion.
• Effective verbal, written, and presentation skills.

• Good to have experience in using generative AI tools (e.g. GitHub Copilot/Edge Copilot) into manual/automation testing to drive speed and innovation.


Level criteria T2 (for internal use only):
• Requires working knowledge and expanded conceptual knowledge in primary technical job family and broadens capabilities; has worked with and is proficient with current technologies
• Understands key business drivers and builds knowledge of the company, processes and customers
• Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures
• Receives a moderate level of guidance and direction
• Impacts quality of own work and the work of others on the team; may provide informal guidance to new team members
• Explains complex information to others in straightforward situations

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Experience Level

Mid Level