Transfer Agency Specialist

Specialist - Transfer Agency

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Role Summary

The role is responsible for end-to-end operational support of the Digital Money Market Fund (MMF), including both traditional TA processes and tokenized fund operations. The individual will ensure accurate processing of subscriptions, redemptions, token minting/burning, reconciliation, and NAV-related activities while maintaining strict adherence to SLAs, controls, and regulatory requirements.

Candidate should be flexible as this fund is servicing 24/7 model. This includes rotational weekend working.

Key Responsibilities

1. Transaction Processing

• Process investor transactions (subscriptions, redemptions, switches) in line with NAV cut-offs
• Validate trade details, settlement cycles, and investor instructions
• Monitor and process high-value transactions with accuracy
• Process cash movements via traditional accounts and digital accounts
• Ensure to troubleshoot and perform tasks manually in case of STP issues

2. Tokenization & Blockchain Operations

• Validate token allocation between TA systems and blockchain platforms (Mint/Burn)
• Monitor token balances and ensure alignment with underlying fund units

3. Reconciliation & Controls

• Perform daily reconciliation between:
  • TA records vs blockchain ledger
  • Cash vs units/tokens
• Investigate and resolve variances (rounding, timing differences, system gaps)
• Maintain audit trails for all adjustments

4. NAV & Fund Accounting Coordination

• Liaise with Fund Accounting teams for NAV validation and release
• Ensure transactions are processed within correct valuation points
• Handle exceptions impacting NAV accuracy

5. Exception & Incident Management

• Identify, escalate, and resolve processing errors or breaks
• Perform root cause analysis (RCA) and support remediation tracking
• Ensure adherence to incident management protocols

6. Client & Stakeholder Management

• Coordinate with stakeholders (FA, IT, Compliance etc)
• Provide timely updates on issues, transactions, and operational status
• Support client queries and reporting requirements

8. Compliance & Risk Management

• Ensure adherence to SOPs, SLAs, and regulatory requirements
• Maintain evidence for audits (internal/external, e.g., SSAE18)
• Monitor operational risks and implement controls

Key Deliverables

• Timely and accurate transaction processing
• Zero/low reconciliation breaks with timely resolution
• SLA adherence for all operational activities
• Accurate token vs unit alignment
• Audit-ready documentation and reporting

Required Skills & Competencies

Functional Knowledge

• Transfer Agency operations (subscriptions/redemptions/NAV cycles)
• Understanding of Money Market Funds and liquidity products
• Knowledge of tokenization concepts (minting, burning, blockchain reconciliation)
• Familiarity with cash & unit reconciliation processes
• Added advantage for candidates with UAT testing or migration experience

Technical Skills

• Strong Excel skills (reconciliation, formulas, data analysis)
• Experience with TA systems
• Exposure to digital asset platforms / blockchain systems is an advantage

Soft Skills

• Strong attention to detail and accuracy
• Ability to work in a high-volume, time-sensitive environment
• Effective communication and stakeholder management
• Proactive issue identification and resolution

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.