Senior Associate - IT Infrastructure Business Operations

Sr Associate – APAC IT Infrastructure Business Operations

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About Organization

Founded in Chicago in 1889, Northern Trust is one of the world’s leading financial institutions. We specialize in providing asset servicing solutions and asset management to both institutional and personal clients. The delivery of products and services to this client base is supported through a network of offices in more than 40 countries around the globe.

We believe our most valuable asset is our engaged, empowered, and diverse workforce. As a global institution, Northern Trust is committed to building upon this diverse talent through encouraging innovative thinking and personal courage in an inclusive environment. Northern Trust’s commitment to diversity & inclusion is evident in our internal initiatives for which we have won several globally recognized awards.

Role Summary

The Senior Associate will support day-to-day Business-as-Usual (BAU) activities for the IT Infrastructure organization in APAC. This role focuses on operational execution, coordination, tracking, reporting, and administrative support across financial management, vendor/MSP coordination, talent operations, and internal communications—working closely with senior leaders and functional teams.

The role is execution-oriented and serves as a backbone support function for Infrastructure Business Administration, enabling smooth operations and disciplined follow-through on plans, reporting, and governance.

Key Responsibilities

Financial & Operational Support

• Support tracking and maintenance of infrastructure capital and operating expense data for APAC
• Assist with updating forecasts, tracking variances, and maintaining financial trackers and dashboards
• Support timesheet and cost-allocation monitoring to ensure accurate reporting
• Compile and prepare periodic financial summaries and management reports

Planning, Tracking & Execution Support

• Maintain action logs, trackers, and follow-ups for agreed infrastructure initiatives
• Support execution tracking of approved goals, initiatives, and transformation workstreams
• Assist with collecting status updates from multiple teams and consolidating reports
• Ensure documentation, artifacts, and evidence required for reviews are up to date

Managed Service Provider (MSP) & Vendor Support

• Support coordination activities with MSPs and internal vendor governance teams
• Track MSP engagement metrics, access lists, and routine operational information
• Assist in maintaining vendor-related documentation and reporting artifacts
• Coordinate routine communication between internal teams and MSP counterparts

Staffing, Talent & Administrative Support

• Support recruitment and staffing administration activities (tracking open roles, onboarding coordination, and status reporting)
• Maintain staffing trackers, backfill lists, and team structure documentation
• Assist with coordination of staff movements, seating, and access-related requests
• Support HR-related coordination by routing requests and maintaining records

Meetings & Governance Coordination

• Support scheduling, agenda preparation, and follow-ups for leadership and operational meetings
• Capture meeting notes, action items, and decisions; track to closure
• Maintain governance calendars, recurring meetings, and operational cadence artifacts

Communication & Enablement

• Assist in preparation of internal communications, presentations, and departmental updates
• Support townhalls, leadership updates, and internal engagement activities (logistics, decks, coordination)
• Help maintain communication repositories and shared documentation

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Finance, Information Systems, or related field
• 2–5 years of experience in business operations, PMO, finance operations, or administrative support roles
• Strong proficiency in Excel, PowerPoint, and MS Office tools
• Expertise in Data analytics, Productivity tools like Copilot and SharePoint
• Ability to manage multiple trackers, reports, and deadlines simultaneously
• Strong attention to detail with structured, methodical working style
• Effective written and verbal communication skills
• Comfortable working with senior leaders, cross‑functional teams, and vendors
• Ability to operate effectively in a global, fast‑paced, and matrixed environment

Preferred (Nice to Have)

• Exposure to IT infrastructure, technology operations, or service management environments
• Basic understanding of financial tracking, budgeting, or cost management concepts
• Experience supporting MSP or vendor-driven delivery models
• Familiarity with metrics, dashboards, and operational reporting

Role Level & Scope

• Individual contributor role
• Execution and support-focused (non-managerial)
• Works under guidance of Infrastructure Business Administration / CAO leadership
• Strong growth opportunity into senior operations, PMO, or business management roles

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.

Experience Level

Mid Level