Senior Workforce Management Consultant - UKG Pro

Subcon - UKG Pro WFM Consultant

Area(s) of responsibility

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Role: Senior UKG Pro WFM Consultant 
Experience: 6-10 years
Location: Bangalore, Noida, Hyderabad, Chennai, Pune, Mumbai

Job Summary
We are seeking a Senior UKG Pro Workforce Management (WFM) Consultant to manage both ongoing production support and project-based implementations/enhancements. This role requires a strong techno-functional expert who can stabilize systems, resolve complex issues, and lead new initiatives within the UKG Pro WFM environment.
Key Responsibilities
Support Responsibilities
•    Provide L2/L3 production support for UKG Pro WFM systems
•    Troubleshoot and resolve complex issues related to:
o    Timekeeping, Activities
o    Scheduling
o    Accruals and payroll processing
•    Perform root cause analysis (RCA) and implement preventive fixes
•    Monitor system performance and recommend improvements
•    Handle incident, problem, and change management processes
•    Support periodic activities such as upgrades, patches, and releases
•    Ensure SLA adherence and timely resolution of tickets

Project Implementation/ Enhancements Responsibilities
•    Lead end-to-end implementations and enhancements of UKG Pro WFM modules
•    Conduct requirement gathering, solution design, and system configuration
•    Configure and optimize:
o    Pay rules, work rules, and pay codes
o    Accruals, attendance, and scheduling policies
•    Drive design workshops and stakeholder discussions
•    Manage system integration efforts (HRIS, Payroll, third-party systems)
•    Oversee SIT, UAT, and deployment activities
•    Ensure documentation of solution design and configuration

Required Skills & Qualifications
•    6–10+ years of experience in Workforce Management solutions
•    4+ years of hands-on experience with UKG Pro WFM (UKG Dimensions / Kronos)
•    Strong expertise in:
o    Timekeeping, scheduling, and labor compliance
o    Complex pay rule and accrual configuration
o    Production support and incident management
•    Experience handling both implementation projects and steady-state support
•    Strong debugging and problem-solving skills
•    Excellent communication and stakeholder management abilities

Key Competencies
•    Ability to switch between project delivery and support operations
•    Strong ownership and accountability
•    Client-facing consulting skills
•    Ability to mentor junior team members
•    Time management and prioritization across multiple workstreams

Education
•    Bachelor’s degree in IT (or equivalent experience)
Preferred Qualifications
•    UKG Pro WFM certifications
•    Experience with integrations (APIs, Boomi, Middleware tools)
•    Knowledge of UKG Pro HR/Payroll modules
•    ITIL framework experience (Incident, Problem, Change Management)
•    Experience in Manufacturing industry

Nice to Have
•    Experience with UKG Analytics / Cognos reporting
•    Exposure to Agile/Scrum and DevOps environments
•    Experience in global support models (onshore/offshore coordination.

Experience Level

Senior Level