IoT Technical Support Engineer

Tech Support Engineer

VACANCY FOR IOT TECH SUPPORT ENGINEER

Our team is expanding alongside our customers, and we are looking for a new member to be part of our team to support and provide service for the IoT solutions and platform at Alfa Laval. We need a dynamic Helpdesk professional with experience in resolving simple to complex technical issues as a first line of support. The candidate should be an expert in Service Now ticketing systems, diagnostics techniques, troubleshooting, solution driven and implementing innovative support strategies to drive organizational efficiency.

About the Company:

At Alfa Laval, every single day we are contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we can all be very proud of what we do.

Our core competencies are in the areas of heat transfer, separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. Our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to visit our website www.alfalaval.com.

The position / About the Job:

Key Responsibilities:

• Incident Management & Resolution
• Customer support (Offline and Remote)
• Service Now
• Multi-Platform Technical Troubleshooting
• Change Management & Implementation Support
• Microsoft Azure Services monitoring and management

Knowledge:

• Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Who Are You?

• 5 + years of IT Helpdesk experience with good problem-solving skills.
• Able to work well in a team and handle multiple tasks simultaneously.
• Strong communication skills and ability to explain technical concepts and solutions to non-technical users.
• Effective time Management and Prioritization, Adaptability and Flexibility, Active Listening and Feedback Incorporation.

Skills:

• .NET framework
• SQL database – Meta and Influx series is a Plus
• API management
• Microsoft Azure Services and platform - Serverless apps and functions, Docker, CI/CD pipelines, Repos.
• Basic Networks, Network Administration and Maintenance
• Good to know Linux and Unix computing.
• Good to have experience with edge computing.

What’s in it for you?

Participate in the development of exciting and technologically advanced products.

The position presents the chance to work in a global company, with great career opportunities for the right candidate.

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
• A chance to work in a creative environment with flexibility and work life balance.

Interested? Please apply for the position

Note

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.