Technical Lead - Enterprise Applications (Infor SyteLine ERP Support)

Area(s) of responsibility

Infor SyteLine – Senior AMS Support Consultant
Role
Senior Application Support Consultant responsible for L2/L3 support of Infor SyteLine ERP (CloudSuite Industrial) in an Application Managed Services (AMS) environment.
The role involves incident resolution, service requests, minor enhancements, and user support for manufacturing ERP processes.

Key Responsibilities:
Development & Customization
Design and deploy custom forms, DataViews, and IDOs utilizing the Infor Mongoose development framework.
Create and maintain complex business logic, Event Handlers, and user-defined methods.
Develop and optimize T-SQL scripts, stored procedures, and triggers to support data management and system enhancements.
Build and maintain operational reporting and analytics using SSRS, SSIS, and Birst/BQL

System Integration:
Design and develop seamless integrations between SyteLine and external enterprise applications (CRM, MES, WMS) using REST/SOAP APIs and middleware.
Maintain data mapping, data loading tools, and automated data migration routines.

Support & Maintenance:
Provide tier-2/3 technical support, troubleshooting production issues, and resolving system bugs.
Conduct system testing (UAT and regression), manage patching, and assist with version upgrades (e.g., v8 to v9 to v10).
Document technical specifications, standard operating procedures, and end-user training guides.
• Handle service requests and data corrections
• Perform root cause analysis (RCA) for recurring issues
• Support minor enhancements and configuration changes
• Monitor interfaces, batch jobs, and system integrations
• Support release deployments and testing
• Work with business users and technical teams for issue resolution
• Ensure SLA adherence for ticket resolution

Technical Skills:
Proficiency in Infor Mongoose and IDOs (Interactive Data Objects).
Solid knowledge of Microsoft SQL Server, database administration, and BI reporting (SSRS/Birst).
Strong software engineering skills in C# and VB.NET.
Familiarity with REST/SOAP APIs for system integration

ERP Expertise
Strong experience in Infor SyteLine / CloudSuite Industrial including:
• Manufacturing module
• Inventory Management
• Order Management
• Procurement
• MRP / Production Planning
• Shop Floor Control

Technical Knowledge
Working knowledge of:
• Infor Mongoose framework
• SQL Server / SQL queries
• SyteLine forms and configurations
• ERP integrations (API / EDI / middleware)
• Reporting tools (SSRS or similar)

Tools Exposure
Experience with one or more:
• ServiceNow / ITSM tools
• Azure DevOps / Jira
• SQL tools
• Monitoring tools

Experience Requirement Details
Total Experience 6 – 10 years
SyteLine Experience  Minimum 4 years
ERP AMS Support Minimum 3 years
Industry: Manufacturing / Distribution preferred

Soft Skills
• Strong troubleshooting ability
• Good communication with business users
• Experience working in offshore support models
• Ability to handle multiple tickets simultaneously