Telecaller

📞 Telecaller – Aurea Living & Ascend Commercial SolutionsPosition: Telecaller (Lead Generation – Residential & Commercial)

Department: Sales & Operations

Reporting To: Sales Team Lead

Location: Kharadi, East Pune

Employment Type: Full-Time

📋 About the Role: We are seeking a dynamic and results-driven Telecaller to join our growing team at Aurea Living (Residential Division) and support Ascend Commercial Solutions (Commercial Division). You will be responsible for conducting high-volume outbound data calling campaigns to identify, qualify, and generate fresh leads for both residential properties (under-construction, resale, rentals) and commercial real estate opportunities (office leasing, outright sales, pre-leased assets). This is a front-line lead generation role critical to our sales pipeline and business growth.

• 🎯 Key ResponsibilitiesLead Generation: Make 80–120 outbound calls per day to prospective buyers, renters, investors, and commercial clients using provided data and CRM tools
• Data Calling: Execute structured calling campaigns across databases (portals, channel partners, in-house records) to identify hot leads and qualified prospects
• Lead Qualification: Assess caller interest, budget, property preferences (residential/commercial), and timeline; qualify leads based on company criteria
• CRM Data Entry: Accurately log all call outcomes, lead details, follow-up dates, and interactions in the company's CRM system within 24 hours
• Lead Handoff: Transfer qualified and interested leads to sales executives (residential or commercial teams) with comprehensive call notes and context
• Call Scripts & Compliance: Follow approved call scripts; maintain professionalism, courtesy, and compliance with telemarketing regulations (NCPR, NCCPR)
• Reporting: Provide daily/weekly call logs, lead generation metrics, and conversion funnel data to the team lead
• Follow-ups: Execute scheduled follow-up calls to warm leads and nurture interest until handoff to sales
• Multi-Property Support: Promote both residential projects (Gera, Kohinoor, ARV, resale inventory, rental portfolios) and commercial opportunities (office leasing, outright sales)
• Collaborative Support: Support sales executives during peak periods and assist with event-based calling (property launches, promotions)
• ✅ Qualifications & ExperienceEducation: 10+2 (HSC) or higher; Bachelor's degree preferred
• Experience: 1–3 years of experience in telemarketing, lead generation, BPO, or inside sales (real estate experience is a plus but not mandatory)
• Communication: Fluent in English and Hindi (Marathi a plus); clear diction and confident phone presence
• Technical Skills: Proficiency with MS Excel, Google Sheets, and CRM software (training provided); comfortable with dialer tools and portal navigation
• Data Management: Ability to accurately input and retrieve data from multiple sources; strong attention to detail
• 🌟 Desired AttributesGoal-Oriented: Driven to meet/exceed daily call targets (80–120 calls) and weekly lead generation KPIs
• Resilience: Comfortable with rejection; maintains positivity and persistence after "no" responses
• Active Listening: Genuine interest in understanding caller needs; ability to identify pain points and tailor pitch accordingly
• Time Management: Self-disciplined; efficiently manages call schedules, follow-ups, and administrative tasks
• Collaborative Mindset: Works seamlessly with sales executives, team leads, and other departments
• Real Estate Passion: Basic knowledge of property market, investment trends, and rental/leasing terminology is advantageous
• Adaptability: Comfortable switching between residential and commercial calling campaigns as needed
• Accountability: Takes ownership of call quality and lead conversion metrics; proactive problem-solving
• 📊 Performance Metrics & ExpectationsDaily Call Volume: 80–120 outbound calls minimum
• Lead Generation Target: 6–10 qualified leads per day (subject to data quality and market conditions)
• Data Accuracy: 95%+ accuracy in CRM entry and call logging
• Lead Handoff Quality: Clear, comprehensive notes for every transferred lead
• Availability: 9:00 AM – 6:00 PM, Monday–Friday (flexible hours may apply for weekend campaigns or events)
• Training Period: 2-week onboarding + mentorship before targets are applied
• 💼 What We OfferCompetitive Salary: ₹15,000–₹20,000 per month + performance incentives based on qualified leads and conversion metrics
• Training & Development: Comprehensive 2-week training on real estate products, calling techniques, CRM, and company processes
• Career Growth: Opportunity to transition into sales executive roles upon demonstrated performance and aptitude
• Professional Environment: Collaborative, fast-paced workplace in a growing real estate firm with strong developer partnerships
• Tools & Support: Access to proprietary CRM, dialer software, lead databases, and sales collateral
• Incentive Program: Performance bonuses linked to lead quality, sales executive conversion rates, and team goals

📋 How to ApplyInterested candidates should submit:

• Resume/CV
• Contact details and preferred communication channel
• Brief cover letter highlighting telemarketing or sales experience (if any)
• Availability to start (preferred start date)

Application Submission: 

ℹ️ About Aurea Living & Ascend Commercial SolutionsAurea Living is the residential division and Ascend Commercial Solutions is the commercial division of a Pune-based real estate firm specializing in primary market (under-construction) sales, secondary market (resale) transactions, rental management, and commercial leasing. We partner with leading developers (Godrej, VTP, Pristine, Gera, Lodha, Pride World City) and serve a diverse clientele across East Pune and surrounding areas. We are CREDAI-affiliated and committed to ethical, transparent, and client-centric real estate services.