Telecalling Executive

Job Title: Customer Support Executive (Voice Process)

Job Responsibilities:

• Handle inbound and/or outbound customer calls.
• Resolve customer queries and complaints professionally.
• Provide information about products, services, and company policies.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Escalate complex issues to the appropriate team when required.

Requirements:

• Basic computer knowledge.
• Ability to work in DAY l shifts.
• Freshers and experienced candidates can apply.

Preferred Qualification:

• 10th Pass, Graduate, or equivalent.

Job Title: Back Office Executive

Job Responsibilities:

• Perform data entry and data management tasks.
• Process customer records, documents, and transactions.
• Prepare reports and maintain databases.
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Requirements:

• Good typing speed and computer proficiency.
• Knowledge of MS Excel, Word, and email communication.
• Attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.

Preferred Qualification:

• Graduate or Undergraduate.
• Freshers and experienced candidates can apply.

Key Skills:

• Data Entry
• MS Office
• Documentation
• Reporting
• Analytical Skills
• Attention to Detail