Telecalling Executive

Job Description – CRE (Customer Relationship Executive)

Car Showroom / Automobile Dealership

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Position:

Customer Relationship Executive (CRE)

Department:

Sales / Customer Care

Location:

Car Showroom / Dealership

Reporting To:

Sales Manager / CRM Manager

Job Summary:

The Customer Relationship Executive (CRE) is responsible for handling customer enquiries, showroom walk-ins, follow-ups, appointment scheduling, and maintaining customer satisfaction throughout the sales process. The role involves coordinating between customers and the sales team to ensure smooth communication and enhanced customer experience.

Key Responsibilities:

* Handle incoming customer enquiries through calls, walk-ins, website leads, and social media.

* Allocate leads to sales consultants as per dealership process.

* Maintain and update customer data in DMS/CRM systems.

* Conduct timely follow-ups for enquiries, test drives, quotations, and pending bookings.

* Schedule showroom visits and test drive appointments.

* Ensure proper customer reception and hospitality in the showroom.

* Coordinate with sales consultants for enquiry closure and retail updates.

* Follow up with customers for documentation and finance process support.

* Maintain daily enquiry, booking, and follow-up reports.

* Conduct feedback calls for customer satisfaction and service quality.

* Support marketing activities, events, and customer engagement campaigns.

* Ensure adherence to OEM CRM standards and dealership processes.

Required Skills:

* Good communication and interpersonal skills.

* Basic computer knowledge and CRM/DMS handling.

* Customer handling and telecalling skills.

* Positive attitude and presentable personality.

* Ability to work under targets and follow-up schedules.

* Knowledge of automobile sales process is preferred.

## Qualification:

* Graduate in any discipline preferred.

* Minimum 1–2 years experience in customer handling, telecalling, or automobile CRM preferred.

* Freshers with good communication skills may also apply.

Salary:

As per industry standards and experience. Plus incentives 

Working Hours:

As per dealership operational timings.

Preferred Industry:

Automobile Dealership / Automotive Retail