Customer Relationship Manager

Position Overview

We are looking for a proactive, client-focused, and organized CRM Executive / Customer Relationship Manager to join our advertising agency. The ideal candidate will manage client relationships, ensure customer satisfaction, coordinate campaign requirements, and maintain long-term partnerships. This role involves acting as the bridge between clients and internal creative teams to ensure successful project execution and excellent service delivery.

Key Responsibilities

• Build and maintain strong relationships with existing and potential clients.
• Understand client objectives, marketing goals, and campaign expectations.
• Serve as the primary point of contact for client communication and support.
• Coordinate with creative, copywriting, media, and design teams to ensure timely campaign delivery.
• Manage client accounts, project timelines, budgets, and reporting.
• Address client concerns, provide solutions, and ensure high customer satisfaction.
• Monitor campaign performance and share insights, updates, and recommendations with clients.
• Develop strategies to improve customer retention and loyalty.
• Maintain accurate CRM records, customer databases, and communication history.
• Identify upselling and cross-selling opportunities for agency services.
• Assist Operations and accounting on issuing accurate invoice/billing to customer.
• Know your competition and strategies accordingly.

Required Skills & Qualifications

• Bachelor’s degree
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Knowledge of CRM software, customer databases, and project management tools.
• Ability to manage multiple accounts and deadlines efficiently.
• Understanding of advertising campaigns, branding, and digital marketing is a plus.
• Strong analytical and reporting skills.

Preferred Qualities

• Client-centric mindset with strong relationship-building abilities.
• Professional, confident, and solution-oriented approach.
• Ability to thrive in a fast-paced agency environment.
• Strong teamwork and leadership potential.