Regional Manager - Customer Experience in Branch Banking
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Regional Manager-Customer 360 -BRANCH BANKING-Customer 360
- Responsible for managing and enhancing customer experience across branch banking operations. - Oversee regional branch activities focusing on Customer 360 initiatives to improve customer satisfaction and engagement. - Lead teams to implement customer-centric strategies and ensure seamless service delivery. - Collaborate with various banking functions to drive business growth and operational excellence. - Monitor branch performance metrics and customer feedback to identify improvement areas. - Ensure compliance with banking policies and regulatory requirements within the region. - Drive initiatives to integrate customer data for a holistic view and personalized banking solutions. - Manage stakeholder relationships and support branch staff development. - Focus on achieving regional targets related to customer acquisition, retention, and service quality. - Utilize data-driven insights to enhance branch banking customer journeys and experiences.Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Rajkot to get hired quickly.
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