Business Development Executive (BDE)

Key Responsibilities

• Generate new business opportunities through cold calling, lead generation, referrals, and digital platforms.
• Identify and qualify potential customers based on business requirements.
• Contact prospective clients via calls, emails, WhatsApp, and virtual meetings.
• Schedule and conduct product demonstrations and presentations.
• Understand client requirements and recommend suitable solutions.
• Prepare and share quotations, proposals, and commercial details.
• Follow up with leads regularly until successful closure.
• Achieve daily, weekly, and monthly sales targets.
• Maintain accurate records of leads, follow-ups, and customer interactions in the CRM.
• Build and maintain strong relationships with new and existing clients.
• Coordinate with the Operations and Support teams for smooth customer onboarding.
• Address customer queries and provide timely resolutions.
• Keep up to date with product features, pricing, competitors, and market trends.
• Submit daily, weekly, and monthly sales reports to the reporting manager.
• Participate in sales meetings, product training, and performance review sessions.
• Ensure adherence to company policies, processes, and ethical business practices.
• Maintain professionalism while representing the company.
• Collect customer feedback and share market insights with the management.
• Work towards improving conversion rates and customer satisfaction.
• Contribute to the achievement of departmental and organizational business goals.

Key Performance Indicators (KPIs) :

• Number of leads generated
• Calls made per day
• Product demonstrations conducted
• Sales conversions
• Revenue generated
• Follow-up ratio
• Customer satisfaction
• CRM update accuracy
• Monthly target achievement
• Client retention rate

Required Skills :

• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Customer relationship management
• Sales closing techniques
• Time management
• Problem-solving skills
• Basic computer and CRM knowledge
• Target-oriented mindset
• Team collaboration and coordination