How much salary can I expect as a Customer Service Manager - Quality Analyst in Kotak Mahindra Bank Limited in Surat?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Customer Service Manager - Quality Analyst in Kotak Mahindra Bank Limited in Surat?

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Surat to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

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Both Male and Female candidates can apply for this job.

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Customer Service Manager - Quality Analyst

Kotak Mahindra Bank Limited

Customer Service Manager - Quality Analyst

Kotak Mahindra Bank Limited

Surat

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Description

Customer Service Manager-SUPPORT SERVICES-Customer Service

Support Services-Customer Service - Customer Service Manager - Quality Analyst

KMPL–Grade M3 –Location-Mumbai

Job Role:

Monitoring and Evaluation:
- Regularly monitor emails and calls to evaluate performance and identify areas for improvement.
Process Improvement:
- Implement process improvements to enhance the efficiency and effectiveness of communication channels.
Customer Feedback Analysis:
- Analyse customer feedback to identify trends and areas for improvement in communication strategies.

Reporting and Documentation:

Prepare regular reports on communication quality metrics and present findings to National Head Customer Service.

Required Skills and Qualifications:

Experience:
- 5 years+ as a Quality Analyst preferably Service quality, Prior Experience of Customer Service in Retail Assets.
Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in quality management systems and tools.
- Knowledge of regulatory requirements related to loan products
- Knowledge of system understanding and should have a proficiency in South Indian Languages.

Monitoring and Evaluation:
- Regularly monitor emails and calls to evaluate performance and identify areas for improvement.
Process Improvement:
- Implement process improvements to enhance the efficiency and effectiveness of communication channels.
Customer Feedback Analysis:
- Analyse customer feedback to identify trends and areas for improvement in communication strategies.
Reporting and Documentation:
- Prepare regular reports on communication quality metrics and present findings to National Head Customer Service.

Min Graduation