Customer Support Executive

Job Description – Telecaller & Customer Support ExecutiveCompany: Winngs Private Limited

Industry: Food Delivery / Technology

Job Location: Surat, Gujarat

Job Type: Full-Time

About the CompanyWinngs Private Limited is a growing food delivery platform connecting customers with restaurants across Surat. We are looking for a confident and customer-friendly Telecaller & Customer Support Executive to handle restaurant calling, follow-ups, and customer support.

Key ResponsibilitiesRestaurant Calling & Follow-UpMake outbound calls to restaurants using the contact database provided by the company.

Introduce Winngs and explain the platform and partnership benefits to restaurant owners and managers.

Identify interested restaurants from the provided database.

Schedule appointments and meetings for the Field Sales Team.

Follow up with interested restaurants and coordinate with the sales team.

Maintain accurate records of calls, follow-ups, appointments, and responses.

No independent lead generation is required. All restaurant contact data will be provided by the company.

Customer SupportMake outbound calls to customers whenever required.

Answer incoming customer calls and respond to their queries.

Assist customers with issues related to orders, delivery, payments, refunds, cancellations, offers, and the Winngs app.

Coordinate with restaurants, delivery partners, and internal teams to resolve customer issues.

Handle customer complaints professionally and provide appropriate solutions.

Follow up with customers when required to ensure their issues are resolved.

Escalate complex or unresolved issues to the appropriate team.

Maintain proper records of customer queries, complaints, and resolutions.

Provide a polite, professional, and positive customer experience.

RequirementsMinimum qualification: 12th Pass or Graduate.

Freshers and experienced candidates can apply.

Good communication and problem-solving skills.

Fluency in Gujarati and Hindi; basic English preferred.

Basic computer knowledge.

Comfortable handling both inbound and outbound calls.

Ability to communicate patiently and professionally with customers.

Good coordination and follow-up skills.

Ability to handle customer complaints calmly and efficiently.

Preferred SkillsPrevious experience in telecalling, customer support, call centre, telesales, or customer service is an advantage.

Good interpersonal and communication skills.

Ability to multitask and coordinate with different teams.

Role ObjectiveThe primary objective of the Telecaller & Customer Support Executive is to contact restaurants from the company-provided database, schedule appointments for the Field Sales Team, handle customer calls and queries, resolve customer issues, and ensure a positive experience for both restaurant partners and customers.