Motiwala Perfumes

E-Commerce Executive

Motiwala Perfumes
Gopipura, Surat
₹15,000 - ₹18,000 monthly*

Fixed

₹15,000 - ₹16,000

Average Incentives*

₹2,000

Earning Potential

₹18,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Basic EnglishBasic English

Job highlights

Urgently hiring

Urgently hiring

1 applicants

1 applicants

Benefits include: Overtime Pay

Benefits include: Overtime Pay

Job Description

  • Product & Catalog Management​Product Listing Creation:​Review new product data sheet and ensure all mandatory fields are complete (SKU, name, price, stock, category).
  • ​Upload high-quality, approved product images and videos following platform-specific guidelines (size, resolution, file format).
  • ​Set correct pricing, inventory levels, and tax/shipping information.
  • ​Assign products to the correct category path for optimal discoverability.
  • ​Perform a final live check to ensure all links and elements display correctly on desktop and mobile.
  • ​Pricing & Promotions:​Implement price changes, discounts, and promotional banners/codes as per the marketing calendar.
  • ​Verify promotion mechanics are working correctly before launch (e.g., "Buy 2 Get 1 Free").
  • ​II. Order Fulfillment & Inventory​Order Processing:​Monitor the Order Management System (OMS) for new orders every [X] hours (e.g., 2 hours).
  • ​Verify payment confirmation and flag any suspicious or potentially fraudulent orders for manual review.
  • ​Check and reserve stock in the system; initiate backorder process for out-of-stock items and notify the customer within 4 hours.
  • ​Generate and transmit the picking list/packing slip to the warehouse/logistics team.
  • ​Shipping & Tracking:​Ensure shipping labels are generated with the correct carrier and service level.
  • ​Update the order status to "Shipped" in the system immediately upon dispatch.
  • ​Send the shipping confirmation email, including the carrier name and valid tracking number, to the customer.
  • ​Inventory Control:​Conduct daily monitoring of low-stock items and alert the procurement/inventory team to trigger reorders based on set reorder points.
  • ​Reconcile and update physical vs. system inventory discrepancies on a [daily/weekly] basis.
  • ​III. Customer Service & Returns​Inquiry Handling:​Address all customer inquiries (email, chat, phone) within the defined Service Level Agreement (SLA) (e.g., 4 business hours).
  • ​Utilize standard response templates for common questions (e.g., order status, product details).
  • ​Escalate complex technical or payment issues to the relevant department immediately using the defined escalation path.
  • ​Returns & Refunds:​Process return and exchange requests according to the published policy.
  • ​Log return tracking information and notify the customer once the return package is received.
  • ​Initiate refunds or process exchanges within [X] days of receiving the returned item.
  • ​Inspect returned items for quality and update the system (restock, quarantine, or discard).
  • ​IV. Performance Monitoring & Optimization​Platform Health:​Perform a daily site audit to check for broken links, image display errors, or incorrect pricing on the homepage and top product pages.
  • ​Reporting & Analysis:​Generate and analyze the Daily Sales Report (DSR).
  • ​Ensure all new content, blogs, or banners are uploaded correctly and display properly across all devices.

Job role

Work location
Work locationMotiwala. PERFUMES, Bhaga Talav Main Road, Bhaga Talav, Nanavat, Surat, Gujarat, India
Department
DepartmentRetail & eCommerce
Role / Category
Role / CategoryeCommerce Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
Education12th Pass
Skills
SkillsE-Commerce Platforms, Ecommerce development, E-commerce tools, E-commerce optimization, Ecommerce Sales
English level
English levelBasic English
Age limit
Age limit18 - 45 years
Gender
GenderMale

About company

Name
NameMotiwala Perfumes
Address
AddressMotiwala. PERFUMES, Bhaga Talav Main Road, Bhaga Talav, Nanavat, Surat, Gujarat, India
Job posted by Motiwala Perfumes

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You can expect a minimum salary of 15,000 INR and can go up to 18,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Surat to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Only Male candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Surat at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 22 Jun 2026. For more details, download apna app and find Full Time jobs in Surat . Through apna, you can find jobs in 64 cities across India. Join NOW!