Front Desk Receptionist

About the Role

COWBERRY Organics is seeking a professional, well-groomed, and customer-focused Front Desk Receptionist to be the first point of contact for visitors, clients, and employees. The ideal candidate should possess excellent communication skills, a pleasant personality, and the ability to manage front office operations efficiently while providing administrative support.

Key Responsibilities

• Welcome and assist visitors, clients, vendors, and interview candidates in a courteous and professional manner.
• Manage the front desk and ensure a positive visitor experience.
• Handle incoming and outgoing phone calls and direct them to the appropriate departments.
• Maintain the visitor register and ensure visitor entry protocols are followed.
• Manage office stationery and pantry inventory and raise requisitions when required.
• Support the HR team with onboarding formalities and documentation.
• Maintain office records, files, and administrative documents.
• Ensure the reception area and common areas are clean, organized, and presentable at all times.
• Provide general administrative support as assigned by the HR or Administration team.

Required Qualifications

• Bachelor's degree in any discipline.
• 1–3 years of experience as a Receptionist, Front Office Executive, or Administrative Assistant.
• Excellent verbal and written communication skills in English, Hindi, and Gujarati.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and handle sensitive information.
• Good interpersonal and customer service skills.

Key Performance Indicators (KPIs)

• Professional handling of visitors and incoming calls.
• Accuracy in maintaining visitor and courier records.
• Timely coordination of meetings and interview schedules.
• Availability and maintenance of office stationery and supplies.
• Administrative task completion within timelines.
• Positive feedback from visitors, employees, and management.