Senior E-Commerce Executive

Job SummaryWe are looking for a detail-oriented and performance-driven Senior E-commerce Executive to manage and optimize online sales operations across marketplaces and brand websites. The role involves product listing management, order processing, inventory coordination, marketplace promotions, customer experience monitoring, and performance analysis to ensure smooth e-commerce operations and business growth.

• Key ResponsibilitiesMarketplace & Website ManagementManage day-to-day operations of e-commerce platforms such as Amazon, Flipkart, Myntra, Nykaa, Ajio, Shopify, etc.
• Ensure product listings are accurate, updated, and optimized with proper titles, descriptions, images, pricing, and keywords.
• Coordinate with internal teams for product uploads, catalog updates, and stock availability.
• Monitor product visibility, ratings, reviews, and marketplace compliance.
• Sales & Performance MonitoringTrack daily sales performance and prepare reports on revenue, orders, returns, and conversions.
• Analyze marketplace performance and suggest strategies to improve sales and customer engagement.
• Monitor competitor pricing, offers, and trends.
• Assist in planning and executing promotional campaigns, discounts, and seasonal sales.
• Order & Inventory ManagementCoordinate order processing, dispatch, returns, and refunds.
• Work closely with warehouse/logistics teams to ensure timely fulfillment.
• Monitor inventory levels and coordinate stock replenishment.
• Reduce order cancellations and return rates through effective coordination.
• Digital CoordinationCoordinate with marketing teams for banners, campaigns, ads, and product promotions.
• Support SEO and keyword optimization for better product visibility.
• Assist in managing website content and customer experience.
• Reporting & DocumentationGenerate MIS reports and maintain sales and operational records.
• Prepare marketplace reconciliation and performance reports.
• Identify operational gaps and suggest process improvements.
• Required SkillsStrong understanding of e-commerce marketplaces and online selling processes.
• Knowledge of product listing, catalog management, and order processing.
• Good analytical and reporting skills.
• Proficiency in MS Excel and reporting tools.
• Strong communication and coordination abilities.
• Ability to handle multiple platforms and tasks simultaneously.
• Basic understanding of digital marketing and SEO is preferred.
• QualificationBachelor’s degree in Business Administration, Marketing, Commerce, or related field.
• Certification in E-commerce/Digital Marketing will be an added advantage.
• Experience3–5 years of experience in e-commerce operations or marketplace management.
• Experience handling multiple online marketplaces preferred.

Working Conditions:

• Full-time role
• Require coordination during sales campaigns, Exhibitions and festive periods.