How much salary can I expect as a Customer Engagement Officer - Inbound in Kotak Mahindra Bank Limited in Thane?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Customer Engagement Officer - Inbound in Kotak Mahindra Bank Limited in Thane?

The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Thane at apna.

Are there any charges or deposits required while applying for the role or while joining?

No work-related deposit needs to be made during your employment with the company.

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Customer Engagement Officer - Inbound

Kotak Mahindra Bank Limited

Customer Engagement Officer - Inbound

Kotak Mahindra Bank Limited

Thane

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Description

811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre. Handle inbound customer queries and provide prompt, accurate resolutions. Inform customers about Kotak 811 products and services using structured scripts. Answer questions related to banking products, digital services, and account features. Understand customer requirements and recommend suitable solutions. Facilitate sales conversions by closing deals during inbound interactions. Maintain detailed records of calls, customer feedback, and sales outcomes. Monitor individual sales performance and strive to meet assigned quotas. Go the extra mile to ensure customer satisfaction and encourage future engagement. Make product recommendations based on customer needs and preferences. Adhere to all company policies, procedures, and compliance guidelines. Collaborate with team members to improve service delivery and customer experience.