Service Assurance Officer - Customer Experience Center (Inbound Contact Centre)

CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound

- Responsible for ensuring service quality and customer satisfaction within the Customer Experience Center. - Role involves handling inbound contact center operations focused on service assurance. - Requires effective communication and problem-solving skills to manage customer interactions. - Likely involves monitoring and maintaining service standards to improve customer experience. - Candidate should be adaptable to work in a dynamic contact center environment. - The position is based in Thane and involves direct customer support activities. - Emphasis on maintaining service assurance metrics and resolving customer issues promptly. - The role demands coordination with various teams to ensure seamless service delivery.