Quality Assurance Officer
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound
- Responsible for ensuring service quality and customer satisfaction within the Customer Experience Center. - Role involves handling inbound contact center operations focused on service assurance. - Requires effective communication and problem-solving skills to manage customer interactions. - Likely involves monitoring and maintaining service standards to improve customer experience. - Candidate should be adaptable to work in a dynamic contact center environment. - The position is based in Thane and involves direct customer support activities. - Emphasis on maintaining service assurance metrics and resolving customer issues promptly. - The role demands coordination with various teams to ensure seamless service delivery.Job role
Job requirements
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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