Product Manager - Education Loan Segment

Product Manager - Education Loans - RFB - Mumbai - Lodha (I-Think Techno Campus) - JM

Key Objective of the Job: Responsible for designing new products, processes, tie-ups in Education Loan segment. Will be responsible for designing market specific programs, TPP tie-ups, and closely working with marketing team for promotion campaigns.

Major Deliverables:

•   Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in application form, workflows, policies etc.
•   Defining new products, processes and documenting of processes related to the loan life-cycle
•   Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time
•   Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility
•   Taking complete ownership of user experience across all our products
•   Driving digital penetration of customers through various initiatives and projects
•   Enhanced the data collection process with some validations to reduce the overall TAT
•   Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
•   Research new technological trends so as to figure out how to incorporate them into products
•   Facilitate team input into various stages of product development and design
•   Define and analyze performance metrics & prepare project status and feature
•   Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk
•   Ensure compliance to all Audit / RBI regulations as well as processes, policies and reports as per company designed systems.

Other desired attributes:
•   Experience in product lifecycle management, digital onboarding and digital Education lending experience preferable 
•   Problem-solving aptitude and Creative thinking skills
•   Excellent written and verbal communication skills
•   Strong Interpersonal skills
•   Ability to multitask and meet deadlines
•   Enthusiasm for work, willingness to pitch in as needed, and a flexible approach to the working environment is essential
•   Excellent knowledge of Excel and PPT.
•   Ability to work under pressure and against tight timelines

Educational Qualification: MBA/Post-Graduate in any discipline