Senior Desk Officer
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 2 yearsJob Description
SDO Authorizer-BRANCH BANKING-Service
We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products. Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts Resolve customer queries efficiently and professionally Identify and capitalize on business opportunities sensed during customer interactions Deliver a high-quality customer experience to encourage retention and positive word-of-mouth Ensure compliance with internal policies and regulatory guidelinesExperience Level
Senior LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.
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