Senior Telesales Associate

ele Sales AssociateDepartment: Sales / Retail BankingOrganization:

Employment Type: Full-timeJob Summary

The Tele Sales Associate will be responsible for selling IDFC Bank’s banking and financial products over the phone. The role involves outbound and inbound calling, lead conversion, customer relationship management, and achieving assigned sales targets while maintaining high service standards.Key ResponsibilitiesMake outbound calls to prospective and existing customers to promote banking productsHandle inbound customer inquiries and convert leads into salesSell products such as CASA accounts, loans, credit cards, fixed deposits, and other retail banking productsAchieve daily, weekly, and monthly sales targetsExplain product features, benefits, interest rates, and eligibility clearly to customersFollow up with interested customers to close salesEnsure accurate data entry, documentation, and KYC complianceMaintain call records and update CRM systems regularlyResolve basic customer queries and escalate issues when requiredAdhere to IDFC Bank policies, compliance, and call quality standardsSkills & CompetenciesExcellent verbal communication and listening skillsStrong persuasion and negotiation abilitiesTarget-driven and result-oriented mindsetBasic knowledge of banking and financial productsAbility to handle objections and customer concerns professionallyComfortable working with CRM systems and call toolsEligibility CriteriaEducation: Minimum 12th pass / Graduate p