Principal Investment Relationship Manager
Kotak Mahindra BankThane
Not disclosed
Job Description
Sky 360-Principal Investment Manager-Sky Channel-Product Manager
JD – Principal Investment RM
- Streamline, align and develop the KPI for the customer service team
- Improve the overall customer satisfaction scores of the team by mentoring and training
- Design automation solution for manual workflows to improve operational efficiency.
- Investigate reported incidents in SEBI and RBI and get to the root cause of the problem to ensure that there is no knowledge or process gap
- Establish department targets and monitor progress towards KPIs
- Collaborate with Product team to improve the overall CX Journey
- Develop strategies and policies meeting Organisational needs and implement in improvements.
- Liaising with new and existing vendors on the overall cost management for products used.
- Stakeholder management to improve the overall Tat and quality of the deliverables.
- Managing hiring, training and development of CS Team
Experience Level
Senior LevelJob role
Work locationThane, Maharashtra, India
DepartmentBanking / Insurance / Financial Services
Role / CategoryInvestment Banking, Private Equity & VC
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 5 years
About company
NameKotak Mahindra Bank
Job posted by Kotak Mahindra Bank
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