Customer Relationship Manager - Contact Centre

Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound

The Sky Service Distribution - RM will be a key member of our contact center team, responsible for delivering an exceptional customer experience to our valued Sky Channel customers. This role requires excellent communication skills, a customer-centric approach, and the ability to build strong relationships. The successful candidate will play a vital role in ensuring customer satisfaction and loyalty.

• Handle inbound calls from Sky Channel customers, providing timely and accurate assistance.
• Build and maintain strong relationships with high-value customers, ensuring their needs are met.
• Resolve customer queries and complaints efficiently, ensuring a high level of satisfaction.
• Provide product and service information, offering tailored recommendations to customers.
• Collaborate with other teams to ensure a seamless customer journey and effective issue resolution.
• Maintain accurate records of customer interactions and feedback for future reference.
• Stay updated with product knowledge and industry trends to offer the best advice to customers.
• Identify cross-selling opportunities and promote relevant products and services.
• Ensure compliance with bank policies and procedures during customer interactions.
• Actively contribute to a positive and supportive team environment.

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer service or contact center role is preferred.
• Excellent communication skills, both verbal and written, are essential.
• Strong interpersonal skills and the ability to build rapport with customers.
• A customer-centric mindset and a passion for delivering exceptional service.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in using computer systems and customer relationship management tools.
• Willingness to continuously learn and adapt to new processes and technologies.
• Excellent problem-solving skills and a proactive approach to issue resolution.
• A positive attitude and a commitment to maintaining high standards of customer satisfaction.

Experience Level

Entry Level