Telecaller

Job Title: Tele-caller

Location: Thane

Work mode: on-site

Experience required: 6months to 1yr

ATS Link: https://www.prolegion.com/marketplace/e414dff1-e9c0-45ce-afc6-ec56391b539f/tele-caller-(ar-collections-executive)?utm_source=apna

Job Overview:

A Collection Tele-caller is responsible for reaching out to customers to collect overdue payments while maintaining a positive relationship with them. The role involves ensuring timely recovery of debts in accordance with company policies and guidelines.

Key Skills and Competencies

Strong communication and negotiation skills.

Ability to remain calm under pressure and handle difficult conversations tactfully.

Basic knowledge of finance and collection processes.

Proficiency in using telecommunication tools and CRM software.

Goal-oriented mindset with attention to detail.

Qualifications:

High school diploma or equivalent (bachelor's degree preferred).

Previous experience in collections or customer service is a plus.

Fluency in the local language (Telugu) and proficiency in English is advantageous.

Key Responsibilities:

Customer Communication: Make outbound calls to customers with overdue payments and Inform customers about their outstanding balances and payment deadlines.

Negotiation and Payment Plans: Negotiate payment arrangements or settlements as necessary

Offer alternative payment solutions and create repayment plans when required.

Maintain record details of calls, payment commitments, and follow-up actions in the system.

Note:

1. Applications will only be accepted through the ATS link provided above. Profiles shared through other means will not be considered.

2. Prolegion does not charge any fee from candidates at any stage. If anyone approaches you for money in exchange for this opportunity, treat it as fraud and report it to us immediately.