Relationship Officer

Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.

 The company is in its pre IPO stage and is expanding into a $ 54 billion marriage services market. Matrimony.com’s current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar.

  The network of 156 Retail outlets spread across 14 states and 106 towns in India provides a physical presence of an otherwise online matrimony.com sales and service. They service, walk in customers and provide for the local branding and presence, to fulfil member requirements. These outlets cater to the need of offline customers in finding the right match.

The Relationship Executive is responsible for generating revenue for the retail outlet by increasing footfall by handling inbound and outbound calls and walk-ins and also ensuring proper upkeep of the retail outlet.

• Responsible to build excellent customer relationship.
• Ensure profile completeness of registered customers.
• Understand the needs of inbound/Outbound/Walk-in Customers and approach them appropriately to meet their requirements. 
• Ensure customer retention and renewal of membership by providing effective customer support services 
• Responsible for the upkeep of the retail infrastructure
• Handling sales cash as per process and generating Pay in slips on receipt of payments and uploading the challan on the retail interface to support reconciliations
• Maintaining internal logistics and providing timely details of petty cash to the Head Office.
• Complying with corporate governance norms and ensuring all documents are updated for audit.
• Ensuring timely opening and closing of the outlet and keeping it operational during functional hours.
• Striving to achieve set revenue targets