Guest Service Associate

T.GSA & Sr.GSA

Reporting to: Assistant Store Manager / Store Manager        

KRA:

• Ensure Sales and Profitability in terms of excellent customer service
• Drive customer focus through varied choice of products in the Restaurant

Knowledge, Skills & Abilities:

• Effective communication & influencing skills
• Ability to work in a Team
• Excellent customer handling skills
• Customer Service orientation

Duties & Responsibilities:

• Adhering to work timing and duty roster assigned by the Restaurant Manager
• Wear the prescribed uniform, while on duty, to maintain uniformity of appearance at outlet.
• Adhering to the grooming and personal hygiene standards.
• Customer Relations (Greeting with a Smile, Welcoming, Thanking, Answering to customer queries/Hospitality)
• Taking Orders from walk-In and take away customers
• Cash Desk Operation & Cash Settlements from the customers
• Adhering to all the SOP’s at the outlet level
• Up selling with various add-ons & beverages
• Maintaining Outlet Hygiene and Cleanliness
• To ensure BOH area is clean and neatly maintained and the FOH is neatly organized
• To ensure the cutlery and crockery are neatly washed and available to customers as per SOP’s
• Should ensure that company assets provided to the store are well maintained
• Escalate integrity issues
• Escalate Customer Complaints to the Restaurant In charge

30 Days training at Trichy Polar Bear outlet will be provided and it is mandatory for all the candidates.

Salary starts from the date of joining.