Business Operations Manager

Role Purpose

Build and manage the operational backbone of ADS by coordinating daily operations, inventory, accounts, customer support, workshops, CRM, and execution of business systems. The role is intended to free the founders from day-to-day administration so they can focus on business growth.

Key Responsibilities

• Manage daily office operations and administrative activities.
• Maintain inventory, stock records and coordinate dispatch.
• Process customer orders and ensure timely delivery.
• Prepare quotations, invoices and purchase records.
• Coordinate with Chartered Accountant for GST and accounting documentation.
• Track receivables and payment follow-ups.
• Maintain CRM and doctor database.
• Support sales representatives with reports and logistics.
• Coordinate workshops, webinars and educational programs.
• Coordinate with designers, video editors and marketing vendors.
• Schedule and publish educational content.
• Document and continuously improve SOPs.
• Prepare weekly CEO dashboard and KPI reports.
• Coordinate vendor management and office procurement.

Required Skills

• Excellent organisational and follow-up skills.
• Good communication in English, Hindi and Gujarati.
• Strong Microsoft Excel / Google Sheets skills.
• Basic accounting knowledge.
• Comfortable with AI tools such as ChatGPT, Gemini etc
• Ability to multitask and solve problems independently.

Preferred Qualifications

• B.Com / BBA / MBA.
• 1–3 years of experience in operations or administration.
• Healthcare, dental or pharmaceutical experience preferred.

Key Performance Indicators (KPIs)

• 100% order processing accuracy.
• Timely inventory reconciliation.
• Weekly KPI dashboard delivered on time.
• CRM updated daily.
• Educational content published as per calendar.
• Reduction of founders' operational workload by at least 30% within 90 days.