Receptionist / Front Office Executive

• Welcoming patients, on the telephone and in-person visitors and answering patient inquires

• Scheduling appointments for patients

• Maintaining records and accounts of patients

• Assisting patients in filling medical forms

• Processing different payments for patients

• Answering multi-line phone and transferring calls to direct and departments

• Maintaining the confidentiality of patient and doctor's information

• Preparing customer bills and specimen labels for the next day's patient

• Keeping track of office supplies, inventories and placing orders as necessary

• Ensuring maintenance of the reception area

• Updating patient insurance information.



• Customer service skills, Organisation skills, Computer skills, Professionalism, Communication skills, Multitasking, Proficiency in medical terminologies, Adaptability, Problem-solving,