How much salary can I expect as a Customer Service Team Member - Personal Loans in Kotak Mahindra Bank in Vijayawada?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Customer Service Team Member - Personal Loans in Kotak Mahindra Bank in Vijayawada?

The candidate should have completed the required education and people who have 3 to 4 years are eligible to apply for this job. You can apply for more jobs in Vijayawada to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Vijayawada at apna.

Are there any charges or deposits required while applying for the role or while joining?

No work-related deposit needs to be made during your employment with the company.

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Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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Customer Service Team Member - Personal Loans

Kotak Mahindra Bank

Customer Service Team Member - Personal Loans

Kotak Mahindra Bank

Vijayawada

Not disclosed

Work from Office

Full Time

Min. 3 years

Job Description

Team Member - Customer Service-PERSONAL LOANS-Customer Service

JOB Role:

•Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT’s

• Welcome calling / dispatch of welcome kits PDC/ NOC

• Customer retention and limiting foreclosures as budgeted.

• Responding to customer emails/letters and handling phone calls and walkins

• Cross selling of CASA /PL/ Top Up/Insurance and other group products as defined – Generating Revenues

• Lead Generation through references

• Handling RBI and BO complaints and responding to them

• Replying to customer emails and letters.

• Reporting MIS and tracking it daily for team members.

• Any other customer care related activities.

• Handling team escalations and taking it to closure.

• Handling 5 people who will be team members

Job Requirements:

• Qualification - Graduate from a recognized University.

• Job Knowledge–Understanding of personal loans will be an added advantage; Comfortable with handling customer walk-ins, open to doing sales and service

• Skills & Experience– Quick learner ; Excellent written and oral communication, Customer centric; 3-4 years experience