Receptionist / Front Office Executive

Job Title: Receptionist / Front Office Executive

Department: Administration / Front Office

Reports To: Admin Manager / HR Manager

Job Summary:

The Receptionist / Front Office Executive is the first point of contact for visitors and clients. This role is responsible for managing the front desk, handling calls, coordinating appointments, and ensuring a professional and welcoming environment.

Key Responsibilities:

1. Greet and welcome visitors, clients, and employees in a professional and courteous manner.
2. Handle incoming calls, emails, and inquiries, and direct them to the appropriate departments.
3. Maintain visitor records and ensure proper entry procedures are followed.
4. Manage appointment scheduling and meeting room bookings.
5. Handle incoming and outgoing couriers, parcels, and official documents.
6. Maintain cleanliness and organization of the reception area.
7. Provide administrative support such as data entry, filing, and documentation.
8. Assist HR/Admin in coordinating meetings, events, and employee communications.
9. Ensure proper display of company information, brochures, and notices at the front desk.
10. Handle basic customer queries and provide accurate information about the company.

Qualifications & Skills:

1. Minimum qualification: Any Graduate
2. Proven experience as a receptionist or in a similar role (preferred)
3. Excellent communication and interpersonal skills
4. Basic computer knowledge (MS Office)
5. Good organizational and multitasking abilities
6. Professional appearance and positive attitude

Key Competencies:

1. Communication Skills
2. Customer Service Orientation
3. Time Management
4. Attention to Detail
5. Professionalism