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Subramanya Nagar

Kailasipalyam

Job Description Customer Service Representative – Technical / Functional Support
Summary
We are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives.
In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment.

Candidates must have prior ticketing experience in hospital, travel, or tourism industry.

This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility.

Responsibilities Provide functional, technical, or administrative support to resolve customer issues effectively.
Handle and document customer queries and complaints with accuracy and professionalism.
Ensure timely resolution while maintaining service quality and customer satisfaction.
Collaborate with internal teams to escalate and resolve complex cases.
Deliver consistent performance in line with company standards and SLA requirements.
Adhere to process compliance, documentation guidelines, and shift protocols.

Requirements
Qualification: Graduate or Undergraduate degree (any discipline)
Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support

Skills:
Excellent English communication (verbal and written)
Strong customer handling and interpersonal skills
Ability to provide technical/functional resolutions across different domains
Flexible to work in a 24/5 shift environment
Open to both RTO and Hybrid work models
Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors

Benefits
CTC: Up to ₹1,00,000 per month (based on experience and last drawn salary)
Laptop and required assets will be provided by the company.
P.F + E.S.I + performance incentives based on monthly targets.
The company will provide a two-way cab facility for applicable shifts.



Requirements Requirements
Qualification: Graduate or Undergraduate degree (any discipline)
Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support

Skills:
Excellent English communication (verbal and written)
Strong customer handling and interpersonal skills

Candidates must have prior ticketing experience in hospital, travel, or tourism industry.

Ability to provide technical and functional resolutions across different domains
Flexible to work in a 24/5 shift environment
Open to both RTO and Hybrid work models
Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors




2Coms Consulting Pvt Ltd.

Customer Support - International Voice

Yaliwal

Roles & Responsibilities:

Team Management:
Recruit, train and manage the service center staff, including technical and inventory personnel. 
Handle staff performance and provide training on new product functionalities. 

Operations Management:
Supervise the day-to-day operations of the service center. 
Implement and enforce company policies and procedures. 
Manage technical, inventory, and service staffing needs. 

Customer Service:
Handle and resolve customer escalations and complaints. 
Monitor and manage customer satisfaction scores (C-Sat). 

Inventory and Procurement:
Manage inventory levels for parts and devices. 
Coordinate with vendors and manage procurement and purchase processes. 
Conduct periodic audits of inventory. 

Performance and Compliance:
Ensure the service center meets or exceeds Key Performance Indicators (KPIs) like turnaround time (TAT) and repeat repair rates. 
Maintain compliance with all relevant norms and regulations. 



Humaro HR Solutions

Center Manager

Indian Express

Were looking for an approachable, confident, and customer-focused Customer Service Executive to be the face of our business.

 In this in-person role, you’ll welcome customers, handle their enquiries, provide information about our products or services, and ensure everyone who visits us has a positive experience.

You’ll represent our brand on the front line — resolving issues, offering guidance, and helping customers find the right solutions quickly and professionally.

Key Responsibilities
Greet and assist customers in person, ensuring a warm, professional, and approachable manner.
 
Provide accurate information on products, services, pricing, and policies.
 
Process transactions, forms, or service requests accurately and efficiently.
 
Maintain up-to-date knowledge of company offerings and promotions.
 
Support other departments by relaying customer feedback and identifying improvement opportunities.
 
Follow company procedures for data protection, safety, and compliance.
 

Skills & Attributes
Excellent interpersonal and communication skills.
 
Friendly, patient, and professional manner when dealing with the public.
 
Strong problem-solving and conflict-resolution abilities.
 
High personal presentation standards.
 
Reliable, punctual, and able to stay calm under pressure.
 
Good computer literacy (for recording enquiries, using CRM or booking systems).
 
Team-oriented with a positive attitude.
 

Qualifications & Experience
Previous experience in a face-to-face customer service, retail, hospitality, or front-of-house role is preferred.
 
Basic IT and administrative skills.
 
[Optional: Knowledge of your industry — e.g., “Experience in the travel, healthcare, or financial sector would be an advantage.”]
 

What We Offer
Competitive pay and performance incentives.
 
Full training and ongoing development opportunities.
 
Friendly, supportive team environment.





SPI Sales and Marketing LLP

Customer Service Executive

Nai Duniya

Niranjanpur Circle

Functional /Business Responsibilities:
·        Mange a team of approximately 10 – 20 CSRs 
·        Ensures 100% of CSRs meet and or exceeds their overall KPI’s (sales targets, customer satisfaction and experience, quality and productivity standards) 
·        Provides consistent, balanced and timely performance feedback on CSR performance 
·        Ensures a positive work environment, continuous learning and a high quality employment experience for your team 
·        Provides leadership and manages to all operational standards 
·        Along with fellow Team Leaders, meets and exceeds all department goals 
·        Applies timely performance management standards and processes 
·        Day to day sales/service request management 
·        Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution 
·        Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Outbound calling and converting lead into sales
·        Customer logs on to the website and raises query for the products, CRE to call customer and understand query and sell the product accordingly
·        Explaining the customer’s product features and benefits
·        Ensuring all compliance and SLA of the call are adhered
Achieving daily, weekly, monthly, targets


Icici Lombard

Team Leader - Customer Voice Support

I.I.T.Main Gate

Johar Chowk

Company:Hiring for Top Leading BPOs – TCS, Accenture, Concentrix, Teleperformance, Ocwen, Tech Mahindra, First Source & more
Job Location:Mumbai (All major BPO hubs – Malad Andheri, Airoli, Powai, Thane, Vikhroli, etc.)
Job Type:Full-time | Work from Home | Work from Office | Night Shift
Job Description:We are hiring Customer Service Executives for international voice process roles with top MNC BPOs. 
Eligibility Criteria:Education: HSC / Graduate (any stream)
Experience: Freshers & Experienced candidates welcome
Communication: Excellent English communication skills
Comfortable working in night shifts
5 days working / 2 rotational week offs
Transport facility provided (as per company policy)

Job Description
The role involves handling customer queries, providing support, and ensuring excellent service delivery for US/UK-based clients.
Responsibilities:Handle inbound and outbound calls for international customers
Resolve customer queries with professionalism and empathy


Salary:₹20,000 – ₹60,000 per month (Depending on experience and company)
Interview Mode:Telephonic / Virtual / Walk-in (depending on client process)

👉 Interested candidates can call or WhatsApp on 9867922143 for more details.
📧 You can also share your updated resume at - rishi01omegams@gmail.com



Omega Management Services

Job Title : Customer Service Representative for International BPO with Night Rotational Shifts.
To fix a slot for an interview call Shweta@ 9326348360 or share your updated resume on the same.
Location: Mumbai & Thane
Job Type: Full-Time
Department: Customer Support / Client Services
Job Description :
Respond to customer inquiries via [phone] in a timely and professional manner
Provide accurate information about products, services, and policies
Troubleshoot and resolve customer issues or escalate when necessary
Maintain customer records by updating account information
Identify and assess customers’ needs to ensure satisfaction
Meet performance metrics such as response time, resolution rate, and customer satisfaction
Collaborate with other departments to resolve complex issues.
Qualification : HSC & Graduate Fresher OR minimum 6 months of experience can apply.
Note : Candidate should have excellent communication skills verbal and written typing etc.
To fix a slot for an interview call Shweta@ 9326348360 or share your updated resume on the same.


Varda Hr Llp

Customer Care Executive

Hiring For International Bpo Mumbai & Thane Location (US Shift)
Location : Mumbai & Thane
Salary 20k To 60k Inhand
HSC OR Graduate Freshers as well as Minimum 6 months Of BPO Experience
Position: Customer Service Executive
Age : 19 to 50
Job description :
Resolving customer queries.
Providing accurate information to customers.
Eligibility Criteria :
Descent English communication.
Willing to work in Voice customer service process.
BPO experience would be an added advantage.
Communication Skills should be Excellent to get hired in Leading BPO
Job Location: Mumbai & Thane
Shift Timings: Rotational ( US/ Aus Shift )
Working Days: 5. Cab facility available.
Unlimited Incentive!!!!!!!!!!
( Non BPO experienced people can also apply )
To fix a slot for an interview call Jay @ 9372177360 or share your updated resume on the same whatsapp number.


International BPO Executive

Santoshi Mata Chowk

Council Hall (Police Commissioner Office)

Exciting BPO & Customer Support Job Openings in Pune! 🌟

Looking for a career boost? Whether you’re a fresher ready to kick-start your journey or an experienced professional seeking new opportunity, we’ve got multiple openings waiting for you!

💼 Roles Available: 📌 Customer Support 📌 Mortgage Processing 📌 Tracking & Collections 📌 And many more!

⏳ Shifts: UK, US & Rotational – because flexibility matters! 🏡 Work Mode: Onsite🎁 Perks & Benefits: ✨ 2-way cab service for convenience ✨ 2 weekly offs – work-life balance is key! ✨ Huge growth opportunities – climb the career ladder with us!

🔥 Your communication skills are your superpower! If you’re ready to seize this opportunity, drop me your resume on 7391060428
💥 Don’t wait—your next big career move starts NOW!


Kap HR Services Private Limited

Darshali

Saiyed Vasna

·       Day to Day Service Operations.
·       Generate service revenue for the Company - Annual Maintenance Contracts. Set-up new Annual Maintenance Contracts; terminate expired Annual Maintenance Contracts and
general maintenance of active contracts.
·       Maintain excellent relations with the customers and maintain close communications and co-ordination with principal team representatives and internal team.
·       Independently troubleshoot and solve technical problems and service issues at customer site or assistance to Service engineers/technicians present at customer site.
·       Supervise a team of service engineers/technicians and support their day-to-day operations.
·       Train and coach, the service technicians/engineers for better customer service and operations.
·       The job might require Field Work, Travel and Customer contact.
·       Close coordination with Principles for alignment of engineers.
 


Gayatri Dimension

Service Manager

Job Description Job Title: Customer Support Associate – Sales Process Company: ​MNC
Work Location: Bangalore , India
Work Mode: Work from Office 
Shift: Afternoon Shift (12:30 PM – 02:30 AM IST)

Job Description: As a Customer Support Associate, you will be aligned with our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. You will also support inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.
Your role will involve addressing complaints, managing disputes, and ensuring all cases are closed within defined Service Level Agreements (SLAs). You’ll work closely with multiple stakeholders and demonstrate strong communication, problem-solving, and sales skills.

Key Responsibilities:Handle inbound customer queries, complaints, and escalations with professionalism.
Provide timely and effective resolutions within SLA timelines.
Identify opportunities for upselling and cross-selling relevant products or services.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure seamless issue resolution.
Handle disputes and dissatisfied customers with empathy and efficiency.
Contribute to continuous improvement initiatives in customer experience.
Meet performance targets related to customer satisfaction, sales conversions, and quality metrics.


Required Skills & Competencies: Excellent verbal and written communication skills.
Strong customer relationship management and problem-solving abilities.
Proven ability in upselling, cross-selling, and inbound sales.
Escalation handling and dispute resolution expertise.
Strong multitasking and time management skills.
Ability to manage multiple stakeholders effectively.
Adaptable, flexible, and a strong team player.
Target-driven with a focus on achieving SLAs and sales goals.


Qualifications:
Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred).
Strong interpersonal and negotiation skills.
Comfortable working in rotational or fixed afternoon shifts.



Requirements:
Education: Any Graduate (Bachelor’s degree in any discipline).
Experience:
Freshers are welcome.
Prior experience in Customer Support, Inbound Sales, or BPO voice process will be an added advantage.
Skills:
Excellent verbal and written communication in English.
Strong customer handling and problem-solving abilities.
Good knowledge of sales techniques – upselling, cross-selling, and objection handling.
Ability to manage multiple stakeholders and resolve escalations efficiently.
Strong time management, multitasking, and deadline-oriented mindset.
Basic computer proficiency (MS Office, CRM tools, ticketing systems, etc.).
Behavioral Competencies:
Positive attitude with a customer-first approach.
High level of adaptability and flexibility.
Strong team collaboration and interpersonal skills.
Ability to work under pressure and meet SLA targets.
Work Mode: Work from Office
Shift Timing: Afternoon Shift (12:30 PM – 02:30 AM IST)




Inbound Sales Representative

College Square

Dum Dum

To brief customer regarding product of the company and for generating growth of business of company.


Hdfc Life Insurance Company Limited

Customer Relationship Manager

Job Description Job Title: Customer Support Associate – Sales Process
Company: ​MNC
Work Location: Bangalore , India
Work Mode: Work from Office 
Shift: Afternoon Shift (12:30 PM – 02:30 AM IST)

Job Description: As a Customer Support Associate, you will be aligned with our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. You will also support inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.
Your role will involve addressing complaints, managing disputes, and ensuring all cases are closed within defined Service Level Agreements (SLAs). You’ll work closely with multiple stakeholders and demonstrate strong communication, problem-solving, and sales skills.

Key Responsibilities: Handle inbound customer queries, complaints, and escalations with professionalism.
Provide timely and effective resolutions within SLA timelines.
Identify opportunities for upselling and cross-selling relevant products or services.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure seamless issue resolution.
Handle disputes and dissatisfied customers with empathy and efficiency.
Contribute to continuous improvement initiatives in customer experience.
Meet performance targets related to customer satisfaction, sales conversions, and quality metrics.


Required Skills & Competencies:
Excellent verbal and written communication skills.
Strong customer relationship management and problem-solving abilities.
Proven ability in upselling, cross-selling, and inbound sales.
Escalation handling and dispute resolution expertise.
Strong multitasking and time management skills.
Ability to manage multiple stakeholders effectively.
Adaptable, flexible, and a strong team player.
Target-driven with a focus on achieving SLAs and sales goals.


Qualifications: 
Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred).
Strong interpersonal and negotiation skills.
Comfortable working in rotational or fixed afternoon shifts.



Requirements:
Education: Any Graduate (Bachelor’s degree in any discipline).
Experience:
Freshers are welcome.
Prior experience in Customer Support, Inbound Sales, or BPO voice process will be an added advantage.
Skills:
Excellent verbal and written communication in English.
Strong customer handling and problem-solving abilities.
Good knowledge of sales techniques – upselling, cross-selling, and objection handling.
Ability to manage multiple stakeholders and resolve escalations efficiently.
Strong time management, multitasking, and deadline-oriented mindset.
Basic computer proficiency (MS Office, CRM tools, ticketing systems, etc.).
Behavioral Competencies:
Positive attitude with a customer-first approach.
High level of adaptability and flexibility.
Strong team collaboration and interpersonal skills.
Ability to work under pressure and meet SLA targets.
Work Mode: Work from Office
Shift Timing: Afternoon Shift (12:30 PM – 02:30 AM IST)




Customer Support Associate – Sales Process

Bhawanipur

The Team Coordinator at HDFC Life Insurance is responsible for administrative support, scheduling, customer service, and sales coordination. They manage office documents, schedule meetings, handle client inquiries, and assist in sales activities. Candidates typically need a minimum of a high school diploma, with a degree in Graduation Bcom Hons and BBA Degree and Mba degree. Strong communication, organizational, and sales skills are essential.


Team Coordinator

Sector 29 Chandigarh

Sector 22C chandigarh

Visa Town is an immigration firm, and we are looking for an experienced telecaller with at least 1 year of experience. The candidate should have good communication and convincing skills. Only experienced candidates can apply.


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